Exchange Specialist

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At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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Strada Exchange Specialist

The Strada Exchange Specialist has overall accountability with respect to the technical and functional health of the STRADA EXCHANGE solution. Applying best practices, country specific knowledge, and technical know-how, the Strada Exchange Specialist will ensure that the solution fits the client's requirements and specifications.

Works collaboratively alongside the client facing roles of the account to deliver IT services across the integrated scope for the assigned account and owns the integrated view of the system corresponding to the functional responsibilities assigned.

The Strada Exchange Specialist has extensive knowledge and experience in both support and maintenance processes of STRADA EXCHANGE technology and is recognized as an authority and trustworthy source in the STRADA EXCHANGE area. They are responsible for defining, pursuing and negotiating the work to be performed in the different phases of project development with the overall objective of guaranteeing the correct operation of the applications and a level of optimal performance.

Responsibilities

In addition to the tasks common to all STRADA employees, the specific tasks for this position are:

Technical Expertise

• Drives the client to adhere to the standard STRADA solutions and find workarounds where gaps exist between client expectations and contractual agreements or standard solutions and processes

• To influence revenue generation through the change control process and when participating in the sales process

• Ensuring that lessons learned are documented and shared amongst the community

• Ensures Project's documentation is maintained and updated

• Provide highest level of quality assurance, ensuring that everything is delivered according to established procedures and standards

• Provide subject matter expertise to all technical and functional resources assigned in the project

• Keeping abreast of current and STRADA solutions and technology and the road map of changes to ensure that knowledge required is gained.

• Taking a lead on technological change, ensuring that communications occur within the Solutions community and that knowledge is shared

• Is a functional reference to queries relating to STRADA EXCHANGE

• Solves complex problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the specific country

• Collaborates and provides suggestions for the improvement of the service both at the specific customer level, providing added value, and at the level of Exchange, People, SAP, euHReka or SAP platform in the areas of expertise that they work

• Drive, Ensure and Enforce STRADA standards, processes, methodologies and tools are followed and used.

• Participates in the development of innovative and dynamic approaches to help the team achieve the standard performance 

• Identifies process requirements/gaps together with Operations Leaders

• Support STRADA EXCHANGE APPS Repositories and Knowledgebase

Solution Ownership

• Supports the account's technical governance on the functioning of the application

• Provides input in making estimates of time and resources required

• Perform the analysis of current customer business processes

• Monitors and complies with Project SLAs

• 1st escalation points for STRADA EXCHANGE Apps Project specific incidents

• Represents the STRADA EXCHANGE APPS team in Project Specific calls with the stakeholders for status and check up discussions.

• Propose appropriate improvements to the methods, systems and controls necessary to enable OLR content freshness and reuse

• Assesses involvement and capacity needed across the technology teams for Project specific Change Requests

• Accountable for overall content update of Project Specific Change Requests

• Ensure that the estimation of the work is done accurately and that it is carried out within the stipulated deadlines 

• Ensures proper delivery of change requests.

• Assist in cut-over planning

• Provide the Program/Project Manager with an overview of feasibility, viability and overall risk of the solution to be put in place

• Ensure the solution meets the architectural requirements, standards and guidelines as established by the design documents

• Delivering a consistent solution for the client within the boundaries of the standard defined by STRADA

• Adapt and prepare the technical environment advising on what products are the most appropriate depending on the requirements of the customer

• Performs taking of detailed requirements about the customer's business processes

• Ensures proper implementation of the solution in different environments (Development, Test and Production)

• Participates in the development of the application by following the standard methodology (STRADA PIM or any other defined by the company at the time)

Maintenance and Implementation

• Assist in defining and documenting the different integrations put in place as part of the project in line with defined standards, make the correct balance between business, technical and functional requirements and constraints, as well as the compatibility with different application components.

• Validate final solution implemented at the client

• Support in the delivery of solution workshops to clients and the completion of required documentation.

• Organise and support the execution of unit testing, system and integration testing with relevant stakeholders ( client, partners and internal teams)

• Evaluate impact of decision on eventual workarounds for the project and post go live BAU and optimise processes

• Reviews and creates specific scenarios/ test scripts relevant to the version releases of the applications involved in the solution.

• Organise and support the data mapping with client and payroll teams (STRADA or Third Party Providers)

• Is familiar with data security procedure and requirements of both STRADA and the client and ensures these are respected as part of the process

• Anticipate project data issues and identify gaps in data that requires enhancements

• Evaluate impact of decision on data for the project and post go live BAU and optimise processes

• Track activities in the local data migration plan and respect timelines

• Communicates and reports status to the Programmed Lead and project team members e.g. Status Reports, progress and next activities

Qualifications:

• Philippine passport holder (must be valid for the next 6-12 months) and willing/able to travel offshore

• Collaboration skills (with internal stakeholders and customers)

• Minimum 3 years' experience in supporting customers with successful track records

• Excellent English (spoken and written) communication skills and comfortable to coordinate with internal and external parties

• Motivation and desire for improvement 

• Commitment to the customer and the company 

• Motivated to achieve excellence 

• Experience managing complex IT services on a local, regional or global basis

• Experience growing and managing stakeholder relationships

• Proven experience handling all relevant aspects of a regional technology leadership role in a service organization of similar size

• Demonstrable experience in an outsourcing, multi-shored environment.

• Experience working in a global matrix environment, with geographically dispersed support resources.

• Demonstrated results in Service Level Agreements (SLA) metrics and measures

In addition to the common skills for all STRADA employees, the specific requirements for this position are:

• Orientation to the process of continuous improvement

• Perseverance and tenacity to difficulties

• Positive collaboration and anticipation to the needs of others 

• Capacity for analysis and synthesis

• Proactive and making decisions without being forced by events

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodation for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.