Healthcare Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines Infinit-O Full time ₱400,000 - ₱600,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities:


• Process and submit medical claims to insurance companies accurately and efficiently.


• Verify patients' insurance coverage and eligibility for medical services.


• Review medical records and documentation to ensure compliance with billing regulations and coding standards.


• Follow up on unpaid or denied claims, investigating discrepancies and resubmitting claims as necessary.


• Communicate with insurance companies, healthcare providers, and patients to resolve billing inquiries and disputes.


• Generate and send patient statements for outstanding balances, following up on payments and payment arrangements.


• Maintain accurate billing records and documentation in compliance with healthcare regulations and privacy laws.


• Stay informed about changes in medical billing codes, regulations, and insurance policies.


• Collaborate with other medical billing staff and healthcare providers to streamline billing processes and improve revenue cycle management.


• Provide support and assistance to patients regarding billing inquiries and financial assistance programs.

Job Requirements and Credentials:

● College Level- Graduate/Undergraduate

● 1 -2 year experience as Medical Biller

● Basic understanding of Medical Billing Requirements for Commercial and Medicare/Medicaid plans

● Excellent Communication Skills (Oral and Written)

● English B2 CEFR

● Keen attention to details

● Problem Solving Skills

● Knowledge in Microsoft Office

  • Healthcare Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱1,500,000 - ₱3,000,000 per year

    About the role As a Healthcare Customer Service Representative - Claims/Billing Specialist at access healthcare, you will be the primary point of contact for customers, providing exceptional service and support for healthcare claims processing. In this full-time role based in Pasay City, Metro Manila, you will play a vital part in ensuring a seamless and...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Customer Service Representative to join our team at access healthcare in Pasay City, Metro Manila. This is a full-time position that will involve providing exceptional customer service to our clients through phone and online communication. As a Customer Service Representative, you will be the face of our company,...

  • Customer Service

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time ₱480,000 - ₱720,000 per year

    Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.Key Responsibilities:Review and process prior authorization requests from healthcare providers.Verify patient insurance coverage and ensure compliance with payer requirements.Coordinate with healthcare providers, insurance companies, and...

  • Customer Service Team Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Full time ₱600,000 - ₱720,000 per year

    Job description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...

  • Customer Service

    2 weeks ago

    Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱80,000 - ₱120,000 per year

    Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.Key Responsibilities:Review and process prior authorization requests from healthcare providers.Verify patient insurance coverage and ensure compliance with payer requirements.Coordinate with healthcare providers, insurance companies, and...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines GCFA Full time ₱200,000 - ₱300,000 per year

    The Customer Service Representative plays a crucial role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is essential for addressing inquiries, resolving issues, and providing necessary information to customers. Working in a dynamic environment, typically within a call center or retail setting, the...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines HIRD SERVICES PVT. LTD. Full time ₱240,000 - ₱360,000 per year

    Are you a confident communicator with a passion for providing excellent service? We are seeking skilled Customer Service Representatives to join our growing team in Taguig City.As a Customer Service Representative, you will manage customer inquiries, provide accurate information, and ensure an exceptional customer experience. You will handle interactions...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱360,000 per year

    Final offer will depend on your experience and the account assigned.Qualifications:At least 1 year of solid experience in BPO handling international accountsOpen to:Junior High School CompletersSenior High School Graduates2nd Year College UndergraduatesCollege GraduatesMust be willing to attend onsite interviews(Virtual interviews available for select...

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱288,000 - ₱432,000 per year

    Hiring: Customer Service RepresentativeLocation: Bonifacio Global City, TaguigAvailable Accounts: International & LocalStart Date: October 20 & 27Salary: Up to Php 30,000 per monthWe are looking for an experienced Customer Service Representative to join our growing team. The ideal candidate has excellent communication skills, and a customer-first mindset....

  • Customer Service Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱360,000 - ₱720,000 per year

    Hiring: Customer Service RepresentativeLocation: Bonifacio Global City, TaguigAvailable Accounts: International & LocalStart Date: October 20 & 27Salary: Up to Php 30,000 per monthWe are looking for an experienced Customer Service Representative to join our growing team. The ideal candidate has excellent communication skills, and a customer-first mindset....