Collection Officer

1 day ago

Manila, National Capital Region, Philippines ASW Full time

Job Description

Step into a fast-growing, customer-first start-up on track to become Australia's largest commercial vehicle provider as a Collections Officer. Backed by innovation and a strong commitment to convenience and reliability, the business delivers tailored commercial vehicle solutions to tradespeople, small businesses, and large enterprises. Play a key role within a rapidly expanding company, gaining recognition as a trusted industry partner.

The OpportunitySupport financial stability by managing end-to-end collections activities that strengthen cash flow and customer relationships within a fast-growing, customer-first organization. Contribute directly to engaging with clients, resolving accounts efficiently, and driving improved processes and continuous operational excellence.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Working as a Collections Officer here has been incredibly rewarding. I get to build genuine relationships with customers while helping them find practical solutions, which makes a real impact on both the business and our clients." - Collections Officer, ASW Philippines.

What You'll Do

  • Manage accounts receivable and collections, proactively following up on overdue accounts and resolving disputes or complex cases.
  • Handle a high volume of inbound and outbound collection calls, addressing billing enquiries and supporting appropriate payment arrangements.
  • Manage an assigned portfolio of accounts to ensure timely, accurate, and effective debt recovery outcomes.
  • Assess customer circumstances to determine suitable resolution strategies and payment support options.
  • Escalate billing anomalies, disputes, or policy-related issues to ensure compliance with internal processes and guidelines.
  • Maintain a strong understanding of debt collection and billing regulations, applying them consistently in day-to-day operations.

Key Criteria

  • Minimum of 5–10 years' experience in accounts receivable, with a strong focus on collections.
  • Proven collections experience, specifically dealing with Australian customers.
  • Solid knowledge of debt collection processes, strategies, and best practices.
  • Excellent customer service and communication skills, with the ability to manage sensitive or complex conversations professionally.
  • Familiarity with Xero Accounting Software and HubSpot is advantageous.
  • High attention to detail with strong organizational and time management skills.
  • Ability to work independently, manage competing priorities, and take initiative.
  • Understanding of Australian privacy, data protection, and debt collection legislation.

Work setup

  • Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup 1 day a month
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