Sr Real Time Analyst

2 hours ago

Pasig, National Capital Region, Philippines Support Services Group Full time ₱550,000 - ₱750,000 per year

Company Description

Support Services Group (SSG) is a global leader in outsourced engagement center services, committed to helping businesses accelerate growth and enhance customer loyalty. With over 25 years of experience across industries such as retail, healthcare, financial services, and more, SSG designs high-impact omnichannel solutions tailored to meet client needs. Guided by an "On It" culture, SSG prioritizes customer satisfaction, first-call resolution, and continuous improvement. With a workforce of 10,000 diverse agents, the company combines human empathy and cutting-edge technology to offer exceptional customer experiences. Partnering with SSG fosters better CSAT scores, loyalty, and profitability through customized programs and reliable solutions.

Key Responsibilities:

  • Monitor agent status in real-time.
  • Monitors inbound operations to ensure optimal staffing levels.
  • Evaluate adherence and take immediate action to improve performance.
  • Facilitates real-time discussions with necessary stakeholders.
  • Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
  • Administers volume contingency action plans as deemed necessary and appropriate.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned

Basic Qualifications

  • At least college degree, any field
  • Previous call center experience required
  • Attention to detail and high level of accuracy
  • Knowledge and experience in Automatic Call Distribution (ACD), forecasting and scheduling is advance
  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
  • With working experience creating MS excel reports and templates
  • Strong organizational skills and with good analytical skills
  • Able to communicate professionally - oral and written
  • Organized with the ability to quickly and effectively adapt to change
  • Excellent attendance recording

  • Workforce Real Time Analyst

    3 hours ago

    Pasig, National Capital Region, Philippines InteLogix Full time ₱720,000 - ₱960,000 per year

    Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

  • IT Data Analyst Sr

    4 hours ago

    Pasig, National Capital Region, Philippines Insight Full time ₱1,000,000 - ₱1,500,000 per year

    Requisition Number: IT Data Analyst Sr (Reporting and Coordination) Location: This is a hybrid opportunity where you will work 1 or 2 days in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines Insight at a Glance14,000+ engaged teammates globallyTop 5 Great Place...

  • IT Data Analyst Sr

    4 hours ago

    Pasig, National Capital Region, Philippines Insight Full time ₱1,000,000 - ₱1,200,000 per year

    Requisition Number: 103034IT Data Analyst Sr (Reporting and Coordination)Location: This is a hybrid opportunity where you will work 1 or 2 days in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605Insight at a Glance14,000+ engaged teammates globallyTop 5...

  • Sr. Financial Analyst

    3 hours ago

    Pasig, National Capital Region, Philippines ResultsCX Full time ₱1,200,000 - ₱3,600,000 per year

    Position OverviewPartner with Operations on completion of the tracking daily margin reports.Provide support on data sources and discrepancies, insight into assumptions for cost estimations such as wage rates, taxes, benefits, PTO, other allocated expenses.Hold weekly review calls with Operations to discuss trends and performance to forecast, develop action...

  • Sr Data Analyst

    4 hours ago

    Pasig, National Capital Region, Philippines Top Source Executive Search Inc. Full time ₱1,080,000 - ₱1,320,000 per year

    Work set-up: Hybrid | 3 days WFH 2 days Onsite | Night ShiftSalary: 90K-110K (depending on skills and experience)Location: Ortigas East, Pasig CityThe Senior Data Analyst uses advanced analytics to interpret marketing data, create actionable insights, and optimize campaigns. Collaborating closely with the stakeholder, marketing teams and other functions, the...

  • Realtime Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱240,000 - ₱420,000 per year

    JOB TITLE: Realtime AnalystLocation: Quezon City, Pasig and TaguigPosition Type: Full TimeWork Set up:On siteSchedule:Shifting ScheduleHeadcount:4Start Date:ASAPSalary Package: 30,000- 35,000Job OverviewWe are looking for an experienced Real-Time Analyst to join our Workforce Management (WFM) team. The successful candidate will be responsible for monitoring...

  • Workday Financial Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines ibex Full time ₱800,000 - ₱1,200,000 per year

    The Analyst, Financial Systems will work under the direction of the Sr. Director, Financial Systems and support the Company's Workday implementation and post go live administration. The ideal candidate will have an extensive background in financial systems, accounting, FP&A, project management, and/or prior experience implementing or administering Workday or...

  • Real Time Operations Manager

    3 hours ago

    Pasig, National Capital Region, Philippines Sprout Solutions Full time ₱600,000 - ₱2,200,000 per year

    Experience in operations, support, or call center monitoring.Analytical and problem-solving skills.Able to work under pressure and react fast.Good communication skills, preferably bilingual (English + Mandarin).Basic knowledge of workflow or performance management tools.Minimum Qualifications: Monitor live operations and adjust staffing in real-time.Track...

  • Sr. Recruitment Specialist

    4 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱900,000 - ₱1,200,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob DescriptionAt Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people,...

  • Sr. Insights Analyst

    4 hours ago

    Pasig, National Capital Region, Philippines Isentia Full time ₱1,200,000 - ₱2,400,000 per year

    Isentiais the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not-for-profit organizationsWe are currently looking for aSenior Insights Analystwho will provide high-quality insights, insightful...