Real Time Operations Manager

3 hours ago

Pasig, National Capital Region, Philippines Sprout Solutions Full time ₱600,000 - ₱2,200,000 per year
  • Experience in operations, support, or call center monitoring.
  • Analytical and problem-solving skills.
  • Able to work under pressure and react fast.
  • Good communication skills, preferably bilingual (English + Mandarin).

  • Basic knowledge of workflow or performance management tools.

  • Minimum Qualifications: Monitor live operations and adjust staffing in real-time.

  • Track performance metrics and service levels.
  • Coordinate with teams to resolve issues fast.
  • Optimize workflows for client support.
  • Support bilingual client communications if required.

MAKE YOUR BEST CAREER MOVE YET Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work ABOUT US Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes. Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent. SPROUT CULTURE Sprout's mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we're proud to say that Sprout has one of the most fun work cultures in the country We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward. FUN THINGS WE DO Weekly fun things: Being fit and healthy is a top priority at Sprout Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We're also proud to have a CEO who's also a professional Muay Thai fighter – how cool is that? Sproutings (Sprout Outings): Here at Sprout we prioritize our employees' well-being – that's why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can Monthly gatherings: To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There's a different theme every month which brings out talent and creativity in everyone - JOIN US TODAY We're excited to know you and see how you fit with Sprout Send in your application and we'll get back to you soon. :)

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