Billing Support Representative

1 hour ago

Taguig, National Capital Region, Philippines DME Service Solutions Full time ₱25,000 - ₱50,000 per year

About DME:

We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients' brand value through positive customer experiences while achieving strategic business goals.

At DME Service Solutions, diversity, equity, and inclusion are more than words—they define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, healthcare systems, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you've come to the right place.

Job Brief:

As Billing Support, responsible for the completion of all tasks and duties required of a Medical Biller. These administrative and billing tasks are vital in ensuring our patients are billed accurately. This role is critical in maintaining patient satisfaction and operational success at our multiple clinics throughout the US from a central location

Job Duties and Responsibilities:

  • Provide exceptional friendliness, empathy, and thorough customer service to patients inquiring about their bills via phone and email
  • Research and investigate billing concerns
  • Enter updated billing information into our systems and partner with other teams as needed
  • Provide input to help elevate process improvements that will benefit patients, clinicians, colleagues, and overall operations
  • Work cross-functionally to assist our patients with client services
  • Take patient payments
  • Maintain operation integrity according to the client guidelines

Job Required Qualification:

  • Bachelor's Degree preferred
  • 3 years of medical billing experience
  • Comfortable working knowledge of Apple products, GSuite, and Excel
  • Thrive in challenging situations with a focused and calm approach
  • 3 years in health insurance in general experience
  • Strong communication and customer services skills
  • Outbound Call expectation: 5% of Claims worked
  • Claims processed expectation: 10 per hour
  • Billing Support
  • 1 Case management: (50 per day)

Travel Required:

  • 0 – 10%

Language Skills

Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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