Billing Associate
3 hours ago
Essential duties
The role will be responsible with service billing with the following but not limited to:
• Processing of service billing accurately and on a timely manner
• Meter reading handling
• Develop and maintain effective documentation and records including internal trackers and database.
• Email management
• Invoice preparation and adjustment
• May handle minimal outbound calls for coordination purposes.
• Undergo cross-training and handle other functions as assigned by the Team Leader
• Communicate proactively and positively with all members of Canon Asia & CBSC
• Work as part of the team and ensure positive, supportive, and collaborative working relationships with peers.
• Other task/s that may be assigned from time to time
Primary Job Functions:
• Create & Renew Contract (TG, AMC, EW)
o TG Contract Creation
o Contract Creation (for Warrantied Machine e.g. Printer)
o TG Contract and Warranty Contract Renewal & Extension
o Set up extended warranty (For Dealers)
• Click Charge Billing
o Invoice Amendments with Debit Note & Credit Note
o Upload Invoices unto Customer Portal
o Customer Reports
o Credit card charging
• Cost Centre Billing
o Prepare For Cost Centre Billing
o Credit CDSS Invoice & Rebill Invoice by Cost Centre
• Billing of Non-Contractual / Non-Tangible Services
o Service Billing
o Machine Shifting Billing
o Billing Of Software/Maintenance renewal/ Technical Support (w/ or w/o amortisation)
• Request For Loan & Return Of Refurbished machines
o Raise FOC Sales Order for Refurbished Machine
o Raise Collection Order For Refurbished Machines & End of lease machines
o Auction Sales
• Set Up Prices for Papers - Upload Price List of Papers
• Maintain Machine & Contract Records
o Update changes in Machine Records
o Manage Contract Changes (TG, Leasing)
o Novation Process
Performance measures
• Timeliness of billing, warranty contract creation and update
• Accuracy of data input
• Attendance/reliability
• Initiative when it comes to work or proactiveness
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