Medical Billing Specialist

1 hour ago

Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time $48,000 - $72,000 per year

We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.

Key Responsibilities

  • Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
  • Assist patients in understanding their statements, charges, and insurance coverage.
  • Research and resolve billing discrepancies, denials, and claim rejections.
  • Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
  • Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
  • Escalate complex issues to senior billing or compliance staff when necessary.
  • Educate patients on payment plans, insurance benefits, and financial assistance options.
  • Meet performance targets such as call resolution time, accuracy, and customer satisfaction.

Qualifications

  • 1–2 years of experience in medical billing, healthcare RCM, or customer support.
  • Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
  • Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive information with professionalism and confidentiality.

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