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Deal Desk Quality Analyst
2 weeks ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Partner with the TQA Lead and Quality Manager to deliver feedback regarding opportunities for improvement as well as calling out trends, gaps and additional needs, based on monitoring or audits.
- Act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers' needs and requirements.
- Participate in internal and client calibration sessions.
- Compile daily, weekly and monthly monitoring reports as needed.
- May perform other additional duties and responsibilities as assigned.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- College Undergraduates with at least 2 years; associate or diploma courses are accepted
- Minimum of 12 months total BPO experience
- Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash
- Ability to understand contacts
- Experience with complex deal structuring
- Experience in Dynamics CRM and Salesforce CRM is preferable
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
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