HRSC Employee Relations Specialist

About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

Under the supervision of the HR People Services Operations Lead, this position is responsible for managing at least 3 or more assigned functional services, in benefits, talent acquisition, global mobility or employee relation related function, etc. Considered as experienced, this specialist position helps deliver complex transactional services to employees within the functional team, managing complex transactions and ensuring accuracy, compliance to SLA, company policies, legal requirements and defined business processes. This position helps drive improvements in owned processes, systems and tools.

Demonstrates competence in own area and has mastered most of the basic job functions. May still be acquiring higher skill level and gaining exposure to more complex tasks within job function. Typically works with moderate guidance in area of knowledge. Includes those who have completed formal training programs.

Competencies:

• Knowledge in MS Office and has prior HRIS user experience.
• Must have expertise in Workday and HRSD ServiceNow (required)
• ServiceNow (Triaging within and outside HR, managing content, knowledge-based how ServiceNow works, Forms and generative AI, Chat, Ticketing Management)
• Workday (EIBs - Enterprise Interface Builder, trace down the history from the backend, participate in testings, expert in workday functions)
• With Employee Relations/Exit Management experience (2 yrs and up)
• Strong attention to detail, communication, organization, and task management skills.
• Adapts quickly, learns systems, handles pressure, and solves problems proactively.
• Collaborates well, seeks improvements, and understands business impact and priorities.

Key Responsibilities:

• Trains and ensures to have someone as a back-up in case unable to report to work
• Acts as a back-up to other team members within or outside the functional team
• Delivers assigned functional services with accuracy and timeliness.
• Contributes to the fulfillment of projects and organizational objectives. Begins to identify issues and recommend solutions.
• Actively participates organizational activities.
• Begins to identify issues and recommends solutions. Uses judgment within defined practices and procedures.
• Provides resolutions to an assortment of problems of moderately complex scope. Responds to questions and issues regarding policies and programs related to assigned functional services and ticket them in the case management tool.
• Handles projects which have short-term focus.
• Can play a key role in the new programs, policies deployed by the HR CoEs.
• Responsible for meeting agreed individual Service Level Agreement and key performance indicators, mutually agreed with direct supervisor
• Ensures process documentations /job aids are in place and updated for assigned processes.
• Tracks, logs, monitors and reports transactions through transaction log in SharePoint and ensure trackers are up to date in a timely manner.
• Analyzes own metrics or KPI and present during individual KPI reporting.
• Documents and reports Root cause analysis (RCA) for misses in delivery of assigned services via RCA tool.
• Provides data and analysis related to assigned functional services when needed.
• Recommends and/or drives improvement initiatives within owned processes in a bigger scale.
• Participates/leads in organizational and workstream activities. Effectively utilizes skills to actively participate in group or team meetings and activities. Contacts primarily with colleagues within the department with occasional cross-functional and external customer contacts on routine matters.
• Assists in communicating HR programs and projects through a variety of on-line and electronic tools and mechanisms.
• Develops, reviews and updates FAQs as needed
• Works under normal supervision, still occasionally directed on several aspects of their work. Follows established directions. Work is reviewed for accuracy and overall adequacy. Begins to participate in own career development planning.
• Attends mandatory/agreed trainings
• Promotes and adheres to Company's commitment on corporate social responsibility.
• Willing to be assigned in BGC, Taguig
• Willing to work in Night shift

Education and Experience:

• Graduate of bachelor's degree. Preferably HR or IS related Degree or equivalent
• Typically requires 2+ years relevant experience

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Experienced

Required Travel: No

Shift Type: Variable