Team Leader

3 days ago

Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱900,000 - ₱1,200,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking a passionate and experienced Team Leader to join our dynamic organisation in Davao City, Davao del Sur. As a full-time Team Leader, you will be responsible for overseeing and supporting a team of customer service professionals, ensuring efficient operations and exceptional customer experiences.

What you'll be doing

  • Manage and lead a team of customer service representatives, providing guidance, coaching and support to help them deliver outstanding service
  • Monitor team performance, set and achieve targets, and implement strategies to drive continuous improvement
  • Foster a positive, collaborative, and motivating work environment to keep your team engaged and productive
  • Identify and address training needs, develop and implement training programs to enhance team skills and knowledge
  • Collaborate with cross-functional teams to resolve customer inquiries and issues in a timely and effective manner
  • Analyse data, identify trends and insights, and provide recommendations to drive operational efficiency and enhance the customer experience
  • Ensure compliance with company policies, procedures, and industry regulations

What we're looking for

  • 1+ years of experience in a supervisory or team leader role within a customer service or call centre environment
  • Strong communication and interpersonal skills, with the ability to lead, motivate and inspire a team
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficient in data analysis and reporting, with the ability to identify and implement process improvements
  • Thorough understanding of customer service best practices and industry regulations
  • Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits including health insurance, retirement plans, and ongoing training and development programs. Our focus on employee wellbeing and work-life balance helps us attract and retain the best talent in the industry.

About us

Talent Outsourcing Channel Solutions' is a leading provider of comprehensive outsourcing solutions, specialising in customer service, contact centre operations, and business process management. With a strong presence in the Philippines, we partner with clients across various industries to deliver exceptional service and drive business success. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for organisations around the world.

Apply now for this exciting opportunity to join our team as a Team Leader

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