Team Leader

1 day ago

Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱900,000 - ₱1,200,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking a passionate and experienced Team Leader to join our dynamic organisation in Davao City, Davao del Sur. As a full-time Team Leader, you will be responsible for overseeing and supporting a team of customer service professionals, ensuring efficient operations and exceptional customer experiences.

What you'll be doing

  • Manage and lead a team of customer service representatives, providing guidance, coaching and support to help them deliver outstanding service
  • Monitor team performance, set and achieve targets, and implement strategies to drive continuous improvement
  • Foster a positive, collaborative, and motivating work environment to keep your team engaged and productive
  • Identify and address training needs, develop and implement training programs to enhance team skills and knowledge
  • Collaborate with cross-functional teams to resolve customer inquiries and issues in a timely and effective manner
  • Analyse data, identify trends and insights, and provide recommendations to drive operational efficiency and enhance the customer experience
  • Ensure compliance with company policies, procedures, and industry regulations

What we're looking for

  • 1+ years of experience in a supervisory or team leader role within a customer service or call centre environment
  • Strong communication and interpersonal skills, with the ability to lead, motivate and inspire a team
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficient in data analysis and reporting, with the ability to identify and implement process improvements
  • Thorough understanding of customer service best practices and industry regulations
  • Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits including health insurance, retirement plans, and ongoing training and development programs. Our focus on employee wellbeing and work-life balance helps us attract and retain the best talent in the industry.

About us

Talent Outsourcing Channel Solutions' is a leading provider of comprehensive outsourcing solutions, specialising in customer service, contact centre operations, and business process management. With a strong presence in the Philippines, we partner with clients across various industries to deliver exceptional service and drive business success. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for organisations around the world.

Apply now for this exciting opportunity to join our team as a Team Leader

  • Team Leader

    1 day ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time $40,000 - $60,000 per year

    About the role We are seeking an experienced Team Leader to join our dedicated and passionate team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As our Team Leader, you will be responsible for leading and motivating a team of customer service professionals, ensuring excellent service delivery and driving performance. This full-time...

  • Team Leader

    4 days ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    OverviewWere seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will oversee and support a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.What Youll Be DoingProvide day-to-day leadership and guidance to...

  • Team Leader

    24 hours ago

    Davao City, Davao, Philippines One Call Solutions Full time ₱20,000 - ₱35,000 per year

    At One Call Solutions, we are committed to providing reliable, compassionate, and efficient non-emergency medical transportation (NEMT) and PACE services to our community. Using innovative tools like the One Care Solutions Platform, we deliver exceptional care and dependable transport to patients and participants of all ages and needs. Our fast-paced,...

  • Team Leader

    4 days ago

    Davao City, Davao, Philippines Select VoiceCom Full time

    OverviewJoin to apply for the Team Leader | Davao Site role at Select VoiceCom3 days ago Be among the first 25 applicantsJoin to apply for the Team Leader | Davao Site role at Select VoiceComGet AI-powered advice on this job and more exclusive features.Key responsibilitiesProvide real-time support to assigned agents so they'll perform at their highest...

  • Team Leader

    24 hours ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱250,000 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Team Leader - Fixed Weekends Off role in Poblacion District, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱20,000 - ₱25,000 per monthAt least 6 months TL experience.Excellent Leadership...

  • Team Leader

    23 hours ago

    Davao City, Davao, Philippines VXI Global Solutions Full time $40,000 - $60,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Summary The position is responsible for managing a group of 11 up to 20 Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance,...

  • BPO Team Leader

    3 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are seeking an experienced and motivated Team Leader to join our customer service team in our Davao office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service representatives, ensuring exceptional service delivery and driving continuous improvement. This full-time position offers a competitive salary,...

  • Team Leader

    2 days ago

    Davao City, Davao, Philippines Select VoiceCom Full time

    KEY FUNCTIONS/RESPONSIBILITIESProvide real-time support to assigned agents so they\'ll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

  • Team Leader

    24 hours ago

    Davao City, Davao, Philippines Select VoiceCom Full time ₱500,000 - ₱1,000,000 per year

    KEY FUNCTIONS/RESPONSIBILITIES:Provide real-time support to assigned agents so they'll perform at their highest level.Provide statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.Be available for employees who experience work and/or personal problems, providing...

  • Senior Team Leader

    24 hours ago

    Davao City, Davao, Philippines One Call Solutions Full time ₱450,000 - ₱600,000 per year

    Job Summary:We are seeking a dynamic and experienced Senior Team Leader to guide, mentor, and manage one of our high-performing teams. The ideal candidate is a natural leader with a proven track record of exceeding targets, fostering a collaborative environment, and driving strategic initiatives. As a Senior Team Leader, you will be instrumental in...