Team Manager

7 days ago

Pasig, National Capital Region, Philippines Full Potential Solutions Full time ₱500,000 - ₱1,000,000 per year
Job Description:OverviewAbout UsOur Core Values:
  • Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Responsibilities
  • Supervise a team of non-voice (chat and email) agents, who handle B2C customer care, general support, and sales-related functions.
  • Manage the hiring, development, and performance of the team.
  • Coach agents to successfully achieve their goals.
  • Set team direction, resolve problems and provide guidance to members of the team.
  • Inspire others to deliver their best daily.
  • Work with peers to solve problems in creative ways.
  • With excellent questioning and listening skills.
  • With strong ability to build rapport.
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Perform supervisory audits as necessary.
Qualifications
  • Must have handled a B2C chat and/or email program or account.
  • Must have supervised and managed a team of chat/email agents.
  • Must have a good command of English written communication.
  • Must have supervised and managed a team of agents with some sales functions (at least cross-selling, upselling) B2C or B2B set-up.
  • Must have had a direct experience doing strong sales himself/herself - in any form or platform.
  • Must be able to multi-task effectively and efficiently, with high accuracy and precision of written tasks, or communication.
  • Amenable to shifting/night shift schedule.
  • Amenable to work onsite in Pasig.

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