Airline Customer Experience Specialist

2 days ago


Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱750,000 - ₱1,000,000 per year
Minimum Qualifications:
  • College graduate OR at least 2 years (4 semesters) of college completed OR
  • Senior High School (SHS) graduate
  • At least 6 months of BPO/call center experience
  • Willing to work onsite in Cebu City
  • Willing to work night shifts / shifting schedules (common for international airline accounts)
Main Responsibilities:
  • Handle inbound & outbound customer calls (global clients)
  • Process refunds, answer inquiries about flights/services
  • Aim for first-call resolution
  • Accurate documentation of bookings and interactions
Compensation & Benefits:
  • Competitive base salary
  • 20%-night differential
  • Full HMO/healthcare coverage
  • Free use of company facilities (gym, karaoke, pantry, etc.)
  • Good growth potential in the travel/aviation BPO sector

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