Airlines Account

20 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱180,000 - ₱276,000 per year

Position: Customer Service Representative - Airline Account

Location: IT Park Tower Cebu | Pure ONSITE

START ASAP

An airline account in BPO (Business Process Outsourcing) refers to a customer service or support role for an airline company, which can involve various tasks like handling flight bookings, managing reservations, answering queries, and resolving issues through voice, chat, or email support.

Key responsibilities and tasks

  • Handling reservations and bookings: Assisting customers with booking flights, changing dates, and managing their travel plans.
  • Providing customer support: Answering questions about travel policies, entry requirements, and flight details via phone, chat, or email.
  • Processing payments and transactions: Securely handling payment information and processing new bookings or changes.
  • Resolving issues: Addressing customer complaints, such as issues with luggage, hotel accommodations, or service, and escalating complex cases when necessary.
  • Offering additional services: Upselling services like travel insurance, airport transfers, or guided tours.
  • Verifying information: Confirming customer details, travel dates, destinations, and flight information.

Virtual Process for HRI AND ASSESSMENT ( Must have PC / Laptop, Earphones or headphones and STABLE INTERNET CONNECTION )

We have also, Onsite application and Fare Reimbursement of 120 Pesos

EQUIREMENTS:

  • SHS Graduate , completed 2 years in college.
  • (4 semesters with no back subjects for HS OLD curriculum graduates); with 6 Months of BPO Experience and College Graduate with or without BPO Experience
  • Excellent English Communication Skills.
  • With or without Work Experience (with Excellent Communication Skills).
  • Willing to work on shifting schedules and holidays
  • Willing to work ASAP
  • Willing to work onsite in Cebu City

WHAT'S IN IT FOR ME? :

  • 20% Night Differential
  • HMO on Day 1
  • Account Incentives
  • Career Growth
  • Paid Training
  • Account allowance will be discussed during the offer process.

Interested? Apply now

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php23,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your Highest Educational Attainment?
  • Please provide your active email and viber number.
  • Where are you currently residing? ( please provide your complete address )

Location:

  • Cebu City (Required)

Work Location: In person

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