
E-commerce Store Manager
2 days ago
Role Overview:
We're seeking a highly organized and proactive Virtual Assistant – E-Commerce Store Manager to join our fast-growing online business. In this role, you will oversee daily store operations, including customer service, order fulfillment, inventory management, and process optimization. The ideal candidate is detail-oriented, tech-savvy, and experienced in Shopify, capable of ensuring smooth day-to-day operations across multiple systems.
Key Responsibilities:
- Handle customer inquiries via email, chat, and social media with professionalism and empathy.
- Process and track orders, returns, and exchanges efficiently through Shopify and ShipStation.
- Coordinate with suppliers for shipping and inventory management to maintain optimal stock levels.
- Update and manage inventory records accurately using Google Sheets and Excel.
- Assist with creating and editing marketing or visual assets using Canva (preferred).
- Identify operational inefficiencies and implement process improvements.
- Stay adaptable and proactive in a fast-paced, dynamic environment.
Mandatory Skills & Requirements:
- 2+ years of hands-on experience in Shopify (required).
- Proficiency in Google Sheets and Excel (required).
- Experience using ChatGPT or similar AI tools for daily workflow support.
- Excellent written English and strong communication skills.
- Proven ability to manage inventory, logistics, and customer service processes.
- Highly organized, detail-oriented, and capable of working independently.
Preferred Skills:
- Experience with ShipStation.
- Basic design skills using Canva.
- Previous experience in a direct-to-consumer (DTC) e-commerce setting.
Why Join Us:
- Be part of a fast-growing e-commerce brand that values initiative and innovation.
- Gain hands-on experience across customer service, fulfillment, and operations.
- Enjoy opportunities for career growth as the company expands.
If you're a detail-oriented multitasker with a passion for e-commerce and customer satisfaction, we'd love to hear from you
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