E-Commerce Sales Specialist

E-Commerce Sales Specialist at TalentPop App: Turn Conversations into Conversions

At TalentPop App, we partner with cutting-edge e-commerce brands to transform their customer interactions from simple support into powerful revenue drivers. As an
E-Commerce Sales Specialist
, you will be the driving force behind increasing sales, boosting retention, and delivering a luxury-level post-purchase experience that builds lasting customer loyalty.

If you are a proven sales professional who excels in the e-commerce space and has a knack for turning inquiries into opportunities, we want you on our team

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK

To ensure your application is reviewed directly by the
Recruitment Team
, you
must
follow these critical steps exactly.
Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose "Brand Concierge" from the list of available roles.
• In the application form, you'll be asked for an application code – please enter BCS in that field.

What You'll Do To Drive E-Commerce Revenue

• Maximize Sales Opportunities: Proactively identify and execute opportunities for upselling, cross-selling, and product bundling to significantly increase conversion rates and average order value (AOV).
• Recover Lost Revenue: Implement successful strategies for subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and maximize retention.
• Concierge-Level Engagement: Communicate persuasively with customers via phone, email, live chat, and SMS, providing expert product recommendations and resolving inquiries with a sales-focused approach.
• Flawless Order Management: Handle all post-purchase concerns (tracking, returns, and exchanges) efficiently, ensuring a positive experience that directly encourages repeat purchases and high lifetime customer value (LTV).
• Brand Advocacy: Serve as a true Brand Concierge, ensuring every interaction reflects the brand's tone, voice, and commitment to world-class service.
• Sales Insight Reporting: Accurately record customer data, analyze feedback trends, and collaborate with internal teams to continuously optimize the sales funnel and customer journey.

What You Need To Succeed (Requirements)

• 1+ year of dedicated remote/online sales and customer support experience.
• Mandatory E-commerce Experience: Must have prior experience and comfort with e-commerce sales functions (upselling, cross-selling, subscription recovery, or abandoned cart assistance).
• Exceptional Persuasion Skills: A natural, proven ability to convert leads, close sales opportunities, and build excellent customer relationships through communication.
• Prior customer service experience via phone, email, or chat is essential; direct e-commerce sales experience is a significant advantage.
• Familiarity with essential e-commerce tools like Shopify, CRM systems, or customer engagement platforms is a plus.
• Self-motivated, results-oriented, and able to perform effectively in a fast-paced, remote sales environment.

Your Remote Technical Setup Must Include

• A personal PC or laptop with an i5 processor or a higher equivalent.
• A reliable, high-speed internet connection with at least 15 Mbps for both upload and download speeds.
• A quiet, distraction-free, professional workspace suitable for taking calls.

The TalentPop App Advantage

• Competitive Compensation: Earn commissions on top of your base salary, plus annual performance-based raises.
• Comprehensive Benefits: Paid time off and HMO health coverage or a generous monthly health stipend.
• Recognition: Performance and recognition bonuses for top sales achievers.
• 100% Work-From-Home: Enjoy a permanent work-from-home setup with zero commute.
• Career Growth: A supportive team culture with genuine opportunities for professional development and advancement.

Ready to use your sales expertise to drive significant growth for top e-commerce brands? Apply now to become our next E-Commerce Sales Specialist at TalentPop App