Customer Service Representative

3 hours ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

This position is responsible for providing superior customer service to US based employees by quickly and accurately responding to questions via phone calls in the HRDirect Service Center. This includes providing support to employees with benefit, payroll and human capital related questions and inquiries as well as educate employees on the company's self-service tools, resources and information. This position makes uses of policy documents, knowledge bases, manuals and other tools in the day to day resolution of employee calls to HRDirect.

Day to Day Responsibilities:

·       Respond to employee questions and inquiries received via phone calls.

·       Identify and assess employee needs and take the appropriate action to respond.

·       Probe for information to determine the best course of action needed to accurately and effectively. respond to the employee's question.

·       Document contacts and code as appropriate for reporting purposes.

·       Respond to callers in a polite and courteous manner, projecting patience, empathy, and compassion.

·       Provide consultation to employees on where to obtain the information on their own in the future.

·       Provide accurate and complete information during each interaction with employees to reduce volume and enhance the overall employee experience.

·       Work within company guidelines to ensure employee's personal information is protected and secure.

·       Diffuse upset callers through demonstrating compassion, understanding and sound judgment.

·       Solve problems through troubleshooting and critical thinking.

·       Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

·       Complete special projects and assignments as required.

Ongoing Developmental Responsibilities:

·       Support business need and maintain key knowledge by responding to phone calls.

·       Learn to multitask and navigate multiple resources/systems at one time.

·       Resolve issues through applying an appropriate level of research and troubleshooting.

·       Diffuse challenging calls from further escalation through good listening, compassion, and call control.

·       Attend training to learn new content and refresh on processes as needed.

·       Develop through ongoing coaching from leaders, peers, and the team's subject matter experts (SMEs).

·       Apply constructive feedback for continuous improvement and growth.

·       Recommend process improvements to help drive efficiencies, knowledge, and consistencies in our procedures.

·       Complete projects or special assignments as required.

Required Qualifications:

  • Bachelor's Degree in any course.
  • Must have at least 1 year of tenure with your most recent BPO employer.
  • At least 1.5 years + of total work experience.
  • Ability to do pure 8-hour long of voice calls or queuing experience.

Preferred Qualifications:

  • Background with US HR Voice Operations is an advantage but not required

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱18,000 - ₱21,000 per year

    Job Title:Customer Service Representative – Insurance AccountLocation:AlabangWork Schedule:Day ShiftSalary Range:₱18,000 – ₱21,000Openings:30Job Description:We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Service Representativesfor anInsurance accountbased inAlabang. In this role, you will handle customer...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱30,000 - ₱45,000 per year

    Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱200,000 - ₱300,000 per year

    Now Hiring: Customer Service Representative – Healthcare Account Plaza E Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 PhilippinesAre you passionate about helping others? Do you have a heart for healthcare and a voice that makes people feel heard and cared for? Join our team as a Customer Service Representative and...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines LanceSoft Inc Full time ₱240,000 - ₱360,000 per year

    Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱228,000 - ₱288,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Customer Service Representative (Mortgage), you'll play a vital role in providing exceptional customer service to our clients. This full-time position is based in our Ayala Alabang, Muntinlupa City, Metro Manila office. In this role, you'll be responsible for handling all customer inquiries and requests related to our mortgage products...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:Preferably college graduates, but undergrads are welcome to apply if they have proven experience in US Mortgage.At least 2 years of experience in handling US Mortgage accounts in a BPO/outsourcing or related setting.Preferably with prior Originations Processing experience (Purchase Processing and/or Refinance Processing)Candidates with...