Remote CSR

2 days ago


Work from Home, Philippines Powerop Business Systems Full time

Role Summary

We are hiring a remote CSR/Dispatcher with ServiceTitan experience to support outbound follow-ups and scheduling for a home services company (HVAC, plumbing, electrical).

This role focuses on outbound customer calls, moving open jobs forward, securing estimate approvals, and scheduling preventative maintenance.

What You'll Be Doing

  • Make outbound follow-up calls for:
  • Unscheduled recommendations
  • Open work orders
  • Unpaid services
  • Schedule preventative maintenance (PM) appointments
  • Follow up on quotes and estimates to secure customer approval
  • Handle high-volume outbound calling to move jobs to completion
  • Schedule and reschedule appointments accurately in ServiceTitan
  • Update work orders, customer notes, and call outcomes in ServiceTitan
  • Coordinate with dispatch and internal teams to ensure jobs are scheduled correctly

Requirements

  • ServiceTitan experience required (minimum 1 year)
  • At least 2 years of experience as a: Dispatcher, (CSR), Scheduling Coordinator
  • Experience in HVAC, plumbing, or electrical services preferred
  • Strong English verbal and written communication
  • Comfortable with outbound calling and follow-ups
  • Highly organized, persistent, and detail-oriented
  • Able to work independently in a remote environment

Work Setup

  • Remote position
  • Monday to Friday schedule
  • Long-term opportunity

Job Type: Full-time

Pay: Php52, Php56,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Experience:

  • ServiceTitan: 1 year (Required)

Work Location: Remote



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