IT Install Coordinator

17 hours ago

Work from Home, Philippines Datatel Full time

The IT Install Coordinator owns the end‑to‑end execution of customer installs, porting cycles, cutovers, and deployment readiness. This role works cross‑functionally with Customer Success, Purchasing, Engineering, Network/Voice teams, and external vendors/carriers to ensure smooth, predictable service delivery.

Core Responsibilities

  1. Installation & Cutover Coordination

  2. Lead recurring Cut Meetings and publish install calendars.

  3. Prepare cutover plans, freeze periods, and go/no‑go validation steps.

  4. Coordinate day‑of deployment communications and readiness checks.

  5. Porting & Number Management

  6. Manage full porting lifecycle, including partial ports and multi‑site sequencing.

  7. Confirm LOAs and billing copies are complete before port submission.

  8. Coordinate port dates with Customer Success and clients.

  9. Build & Documentation

  10. Create site‑level build templates: extensions, users, MAC addresses, SMS/Apps enablement, paging groups, time zones, DID lists, 911 routing, fax routing.

  11. Maintain device‑to‑user‑to‑location master mapping for warehouse deployment.

  12. Vendor & Carrier Coordination

  13. Follow up with carriers/vendors on order or porting status.

  14. Open and escalate repair tickets as needed.

  15. Pull CSRs for validation and troubleshooting.

  16. Submit billing tickets for corrections.

  17. Pre‑Install Onboarding Support

  18. Gather credentials, passwords, and site details.

  19. Verify monitoring, alerting, and ticket automation functions.

  20. Ensure provisioning and licensing readiness.

  21. Communication & Customer Experience

  22. Maintain proactive communication with customers throughout the install lifecycle.

  23. Provide updates, instructions, and support for readiness tasks.

  24. Participate in L10 Customer Experience cadence.

  25. Internal System Updates & MACD Support

  26. Update current software (CW) for installs, upgrades, and changes.

  27. Create new accounts when needed.

  28. Coordinate add/move/change orders involving vendors and customers.

  29. Cross‑Team Support & Backup Coverage

  30. Provide backup scheduling and documentation support.

  31. Help schedule customer upgrade discussions and follow‑ups.

  32. Quality Assurance & Validation

  33. Validate system functionality post‑install.

  34. Assist with QA steps in transition or cutover readiness plans.

  35. Vendor Bill Reconciliation

-Review each carrier bill to reconcile monthly

Qualifications

  • Experience with telecom/IT installs, porting, or carrier coordination.

  • Working knowledge of Teams, OneDrive, SharePoint, and VoIP systems.

  • Skilled in multi‑step coordination, documentation, and communication.

  • Comfortable with multi‑site dependencies.

  • Familiarity with TigerPaw, ConnectWise, or similar systems.

Job Type: Full-time

Pay: Php Php500.00 per hour

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Pay raise
  • Work from home

Application Question(s):

  • Can you describe your direct telecom experience, specifically the types of services you've worked with (VoIP, SIP, hosted PBX, number porting), the carriers you've interacted with, and your role in installs or cutovers?
  • What systems have you used to manage installs and MACDs (e.g., ConnectWise, TigerPaw, ticketing or provisioning platforms), and how do you ensure documentation stays accurate and audit-ready?
  • After an install goes live, what technical checks do you perform to confirm service quality and routing, and how do you identify and resolve issues before the customer reports them?
  • How do you track and follow up on carrier orders or port requests? Can you give an example of escalating an issue using CSRs, repair tickets, or billing corrections?
  • Do you have experience working on a graveyard shift? For how many years? (MST hours)

Work Location: Remote

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