Technical Writer

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for? 

Skills Required:  

• Bachelor's and/or Master's degree in English literature, Mass Communication, or relevant field preferred.
• Minimum 5+ years of experience in technical writing.
• Create and maintain a central knowledge database, including updates, organization, translation requests, announcements, and known issues.
• Support the creation and management of training materials for product verticals.
• Respond to feedback on the knowledge database and training materials from clients or third parties.
• Audit knowledge database and training materials to ensure current and accurate information.
• Experience with document repositories such as SharePoint or Sprinto is a plus.
• Experience creating processes for ISO audits is advantageous.
• Audit experience in ISO 27001, ISO9001, and SOC2 (preferred but not required).
• Proven ability to document business operations to ensure compliance with management system standards.
• Demonstrate thorough technical knowledge to accurately interpret and document organizational language.
• Ability to adapt to changes in business, industry, and management practices, and develop assessment styles accordingly.
• Excellent communication, organizational, and presentation skills, with a strong sense of energy, passion, and commitment.
• Certified training in project management, technical documentation, business documentation, and certification frameworks is a plus.

What will you do? 

• Collaborate with the Compliance Lead/team to audit the company against national and international information security standards (ISO 27001, ISO9001, SOC2, etc.).
• Develop strong internal relationships to understand and document business services.
• Ensure thorough documentation for successful certification or re-certification audits.
• Deliver timely, cost-effective services that meet company needs.
• Assist in various audits for certification purposes.
• Create clear, accurate documentation for business processes and procedures.
• Translate technical information for non-technical audiences.
• Improve and refine existing content.
• Develop product manuals, internal, and external documentation.
• Assist with marketing collateral and social media information.
• Co-design methodologies to prioritize and set standards.
• Develop change management plans and staff announcement templates.
• Identify and recommend process improvements for streamlined activities.

Join the awesome team and enjoy these benefits & perks: 

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment 
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
• Competitive salary package and annual appraisal 
• Financial Assistance Program 
• Mandatory Government Benefits and 13th Month Pay 
• Complimentary Sleeping Quarters, Coffee at no cost 
• Complimentary Office Fitness and Wellness Facilities at no cost 
• Regular Company Events, Work Life Balance, and Career growth opportunities 
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes