IT Technical Writer

Turning Technical Language into Clear, User-Friendly Solutions

Craft seamless documentation that bridges the gap between technical complexity and user clarity, ensuring every detail empowers teams and enhances processes. Here, your expertise in IT documentation thrives without compromising your personal priorities. Enjoy a balanced schedule, free weekends, and a supportive environment that values your well-being as much as your professional contributions-giving you the space to recharge and live fully.

Job Description

As an IT Technical Writer, you will develop, edit, and maintain high-quality technical documentation that supports business processes, IT systems, and end-user needs. You'll collaborate with multiple teams to ensure materials are accurate, accessible, and aligned with company standards.

Job Overview

Employment type: Full-time

Shift: Night shift, weekends off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Advanced experience evaluating business processes and working in Information Technology, 5 years equivalent work experience.
• Hands-on technical writing and editing experience. Specific experience in documenting information technology software and systems with the ability to translate from business need to technical solution.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Microsoft Office proficiency.
• Strong understanding of document formatting and presentation techniques.
• Exceptional written and oral communication skills.
• Superior attention to detail.
• Exceptional interpersonal skills with a focus on rapport-building. High-level listening and interviewing skills to uncover business needs and share findings effectively.
• Ability to create a record of topics discussed and distribute those notes to the team in a timely manner.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain complex technical information quickly.
• Ability to analyze target audience and present ideas in user-friendly language.
• Good understanding of the organization's goals and objectives; able to multitask and understand how content/context applies across teams.
• Highly self-motivated and directed; comfortable asking questions and taking initiative.
• Proven analytical and problem-solving abilities with expert-level critical thinking.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Team-oriented and experienced in agile, collaborative environments.

Your Daily Tasks

Strategy and Planning

• Liaise with department heads and end users to define and identify business procedures.
• Establish documentation needs for hardware/software and present ideas in user-friendly language.
• Analyze IT project requirements to determine types of documents needed.
• Collaborate with staff to collect and interpret technical information; conduct research into issues as required.
• Ensure final documents are usable, high quality, and aligned with company branding.
• Research, evaluate, and recommend new documentation methods to improve processes.

Operational Management

• Plan, design, research, write, and edit a range of documents, including user guides, manuals, technical specifications, training materials, user policies, and proposals.
• Edit written documentation to create unified and consistent support documents.
• Ensure accuracy of data updates from process owners and report deficiencies. Validate reports before sending to leadership.
• Establish, communicate, and maintain documentation standards; ensure all documents are current and active.
• Maintain the IT library.
• Provide material support for audit responses.

About the Client

Empowering Mortgage Professionals Through Streamlined Technology

Our client is a leading force in the U.S. mortgage industry, delivering innovative lending solutions designed to simplify the home financing process. With a focus on technology, efficiency, and customer service, they partner with teams nationwide to provide resources, tools, and support that enable professionals to excel. They are committed to fostering a culture of collaboration, innovation, and continuous improvement.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra