Sales and Customer Service Specialist

Job Description
The Job:
The Sales and Customer Service Support Specialist will be responsible to organize supply chain operations to ensure the Company has a reliable supply of materials from origin, an accurate shipping and delivery schedule of products to customer and to coordinate the distribution of goods to customers, by executing choice of cost effective and efficient transportation services, maintaining positive business relationship with suppliers, customers and third party logistic ( 3PL ) vendor, and streamlining process and flow of goods from point of order to delivery. This position serves as a central point of communication between customer, sales team and internal departments to ensure operational efficiency and smooth execution of both sales and service operations.

Your Responsibilities

• Support key marketing and sales activities of Carbohydrate Solutions portfolio in Philippines, Malaysia, Singapore and Thailand.
• Support the sales of in-house products produced in Asia and imported US and EU products into Philippines, Malaysia, Singapore and Thailand through working with internal stakeholders.
• Maintain excellent coordination with customer and internal team to ensure daily operations are met.
• Monitor and prepare documentation related to, but not limited to product registration, sampling, importation and custom clearance purposes and documents required for local selling.
• Work and coordinate with Carbohydrates Solutions sales team in other Asian markets on cross-market projects and pipelines with multinational / regional/local customers.
• Closely mange 3rd party agents on importations, stock management and delivery arrangement to end customer and trading partners.
• Work with other ADM teams of other business units locally to, 1) Ensure ADM portfolio is appropriately represented at relevant level to customers, prospect, and industrial network, 2) Drive collaboration and synergies in sales and local operation optimization, 3) provide guidance and support when necessary and appropriate.
• Support efforts drive growth potential and/or cost optimization at the local level.
• Coordinate with Finance, Legal, Government Relations, including but not limit to ForEx hedging program, sales and contract agreement preparation and execution, legal compliance, government authority interaction, policy watch out, etc.
• Diligently implement all company policy requirement including safety, compliance, reporting, training and other items as assigned by management, driving a teamwork culture and a high performance organization.
• Support execution of the transit trade for Malaysia and Singapore base customer.
• Manage product inventory, monitoring of open PO/ Contract balances.
• Prepare, review and provide full set of required documents to customers.
• Handle customer's complaint, coordinate returns, credit and replacement include sample preparation.
• Assist with new customer and vendor accreditation.
• Assist to follow up with customers on payment on overdue and invoice and sales support.
• Provide regular weekly and monthly report as required by management
• Perform other duties as deemed appropriate and assigned by management.
• Report to Market Manager, Carbohydrate Solutions in Philippines

Your Profile

• Bachelor's degree or above in Business Administration, Transportation Management, Logistic Management, Food/ Industrial Engineering with a focus on logistics and supply chain.
• Have minimum 3-5years of professional experience in food ingredients, sales support, customer service, supply chain or logistics.
• Experience in handling import of corn sweetener products, other food, sweeteners or flavor ingredients is an advantage
• Working experience within an MNC environment preferred.
• High ethical standards and integrity.
• Good command of oral and written English.
• Proficient in handling MS-Office (PowerPoint, Excel, and Word).
• Good interpersonal and communication.
• Possess good knowledge of Incoterms and shipping documents.
• Attention to details and willing to be hands on.
• Feel comfortable in a dynamic, international environment and open to change.
• Proactive, committed, customer-oriented and a team player.
• Both analytical and conceptual decision-making ability.

Your Future Perspective

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models.
• Room for innovative thinking and growth with the possibility to manage your own career path.
• A company culture which promotes continuous learning and diversity.
• Excellent career opportunities in a world leading nutrition company.
• An attractive remuneration including a variety of social benefits like subsidized health & fitness offers.
• ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life.

#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Req/Job ID
99900BR

Ref ID