Front Office Associate

3 days ago

Makati City, National Capital Region, Philippines Valero Grand Suites Management Corp Full time ₱200,000 - ₱300,000 per year

Property: Valero Grand Suites by Swiss-Belhotel Makati

Managed and operated by: Swiss-Belhotel International

Responsible for greeting and registering Hotel guests, providing guest service throughout the customer journey, and settling guest accounts upon departure. Because the Front Desk is the heart of the Hotel and the primary point of contact for guests, Front Office Agents must be knowledgeable about all aspects of the Hotel's facilities, services, policies and procedures. Other occasional duties include Concierge, Reservations, Telephone Operator.

  • Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.
  • Welcome guests upon arrival with courtesy and.
  • Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.
  • Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
  • Room guests according to reservation requests and inventory availability.
  • Programme guest keys and master keys following established standards and procedures.
  • File and manage registration cards for guests according to established standards and procedures.
  • Create, modify and cancel guestroom reservations for walk-ins when required.
  • Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
  • Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.
  • Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
  • Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
  • Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.

REQUIRED SKILLS

  • Self-motivated.
  • Team player.
  • Innovative thinking.
  • Strong interpersonal and communication skills.
  • Good analytical skills and strategic thinking.
  • Able to multi-task and prioritize tasks consistent with business objectives.
  • High attention to detail.
  • Computer literate with knowledge of Word, Excel, PMS, industry related software desired.
  • Must be fluent in English and local language.
  • Strong sales skills.

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