
Customer Service Department Assistant
3 days ago
Job Responsibilities:
1. Administrative Support
- Assist in preparing reports, schedules, and documentation for the customer service and data entry clerk team.
- Maintain and update customer service databases, records, and files.
- Monitor and organize incoming emails, messages, and inquiries.
2. Customer Assistance
- Respond to basic customer inquiries through phone, email, or chat.
- Direct complex issues to the appropriate customer service representative or supervisor.
- Provide customers with updates on their requests, orders, or complaints.
3. Team Support
- Coordinate with other departments (e.g., operations, finance, sales) to resolve customer concerns.
- Assist in training new staff on processes, tools, and customer service standards.
- Help track team performance indicators (e.g., response time, resolution rate).
4. Process Improvement
- Suggest ways to improve workflows and customer satisfaction.
- Support implementation of new customer service tools or systems.
5. Employee Relations & HR Coordination
- Assist in maintaining positive employee relations within the team.
- Prepare and manage the monthly work schedule.
- Monitor and track attendance, absences, and leaves.
- Prepare and file incident reports when necessary.
- Coordinate closely with the HR department on employee-related matters.
Qualifications:
- Bachelor's degree in any four-year course
- Previous administrative or customer service experience is an advantage
- Knowledge of payment systems and financial regulations
- Strong attention to detail with excellent organizational skills
- Proficiency in MS Office (especially Excel); knowledge of accounting software is a plus
- Organized, detail-oriented, and able to multitask
- Strong communication and problem-solving skills
- Proficiency in Mandarin (spoken and written) is required
Job Type: Full-time
Pay: Php85, Php100,000.00 per month
Benefits:
- Pay raise
- Promotion to permanent employee
Application Question(s):
- Are you willing to relocate?
- Did you graduate from a 4-year course? If yes, do you have a DIPLOMA and Transcript of Records?
- When are you available for an onsite interview?
Education:
- Bachelor's (Required)
Experience:
- Department Assistant : 2 years (Required)
Work Location: In person
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