Services Department Scheduler

Keeping Operations Flowing, One Schedule at a Time

Precision, coordination, and problem-solving power-that's the core of scheduling in facilities services. This role places you at the heart of critical operations, where every schedule you create, call you answer, and technician you allocate drives seamless service delivery. Make your mark in a global career while shaping better systems for clients and communities.

Job Description

As a Services Department Scheduler, you will coordinate service requests, manage technician schedules, and ensure the seamless flow of operations. From logging calls to preparing reports, your role ensures efficiency, accuracy, and excellent customer service across multiple service functions.

Job Overview:

Employment type: Full-time

Shift: Day Shift, 8:30 AM to 5:30 PM (AEST), Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of experience or more
• Strong experience in a dynamic industry requiring excellent organization and flexibility to pivot and adapt planning for top-tier customer service outcomes
• Strong grasp of English; experience working with Australian customers
• Strong interpersonal and communication skills - verbal and written
• Excellent problem-solving skills
• Quick learner with the ability to adapt rapidly
• Ability to identify when to ask for further information and/or escalate issues
• Strong customer focus and self-motivation

Your Daily Tasks

• Action incoming phone and email requests for Adhoc Service or Emergency Callouts
• Handle requests from Client Managers or internal personnel promptly
• Answer general incoming phone enquiries and redirect appropriately
• Manage the Service Department email account and log service calls in the ERP system
• Confirm service response priorities and allocate field service technicians
• Manage technician bookings and reschedule when needed
• Follow through on all jobs to practical completion
• Maintain strong communication with technicians and internal teams
• Facilitate sharing of technician resources across functions to promote excellent customer service
• Ensure timely completion and return of service reports and documentation
• Prepare and issue Service Department invoicing
• Organize supplier purchase orders for parts within 48 hours
• Prepare monthly service call status reports for Client Managers
• Ensure accuracy in client invoicing to meet financial targets

About the Client

Protecting What Matters Most, with Precision and Care

Our client is a leading Australian provider of fire protection and facilities services, safeguarding businesses and communities for over 25 years. Trusted by thousands of clients across industries, they deliver end-to-end solutions from emergency callouts to large-scale facility management. Known for reliability, innovation, and compliance excellence, they empower professionals to thrive in a mission-driven environment that prioritizes safety, service, and lasting impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra