Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Accounts Payable (Generalist)
The position manages a high volume of inbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

•    Manage/Review and analyze customer deductions to identify root causes and discrepancies

•    Investigate and gather necessary information to understand the nature of deductions

•    Communicate effectively with internal teams, including Sales, Customer Service, Finance, to gather relevant information and resolve deduction issues

•    Collaborate with customers and stakeholders to obtain necessary documentation and clarification

•    Develop and implement strategies to recover funds associated with invalid or unauthorized deductions

•    Implement corrective actions to prevent future deductions and improve overall accounts receivable processes

•    Maintain accurate and detailed documentation of deduction-related activities

•    Generate reports on deduction trends, recovery efforts and process improvements

•    Identify opportunities continuously for process improvements in the accounts receivable and deductions management processes

•    Provide recommendations to streamline procedures and enhance efficiency

Qualifications we seek in you
Minimum qualifications

•    Bachelor's degree in accounting, Finance or related field

•    Preferably with previous experience in accounting, accounts receivable, deductions management, or a related financial role 

•    Familiarity with accounting software, ERP (High Radius) systems, SAP and Microsoft Office suite

Preferred qualifications

•    Preferably from Food/Consumer Packaged Goods (CPG) industry but not required

•    Ability to work in a team and with good interpersonal skills

•    Demonstrate a high level of self-motivation, energy and flexibility

•    Ability to adapt to changing business needs and implement effective solutions

•    Understanding of the industry and customer-specific requirements related to deductions

•    Experience in working collaboratively with cross-functional teams

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.