Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Process Associate], [Customer Care]
In this role, the candidate handles customer service inquiries and problems via telephone and written communication.

Responsibilities

•    Answers questions and quickly resolves issues using probing questions and using correct Customer applications based on phone calls from Provider/Member. Solve and/or educate the caller regarding their inquiry.

•    Adheres to international policies, practices, and procedures.

•    Manage payment lines, individual and family, health benefits and exchange queries.

•    Manage benefits & eligibility (Medicate, I&F, Commercial and Government Programs) & Provider Claims/Remittance Advice status calls for all lines of business.

•    Case Management – All open interactions and service items need to be reviewed frequently to ensure follow-up with callers as promised. 

•    Manage customer service escalation.

Qualifications we seek in you
Minimum Qualifications

•    High School Graduate (old and new curriculum) and/or College Undergraduate of any course

•    B2 Language Skill

Preferred Qualifications/ Skills

•    Healthcare Experience

•    Experience working in a call center or customer support role.

•    Excellent active-listening and verbal communication skills

•    Adaptability and Resilience

•    Ability to multi-task and manage time effectively.

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.