Operations Analyst

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Come for a career, stay for the fun

·       HMO coverage for you and your family**

·       Yearly Kick Off Parties with major giveaways (like the car in 2023)

·       Get recognized through our 'Value Awards'

·       Grow your career - yes, we love to promote internally

·       Do meaningful work and collaborate with the best

· promotions given each year

2,700+ leadership training courses

Primary Role Responsibilities

The Analyst, Success Operations – Value Elevation Program (VEP) plays a critical role in supporting coordination, performance tracking, and internal communications for Riskonnect's global Value Elevation Program.

What is the Value Elevation Program?

The Value Elevation Program is Riskonnect's customer-centric approach to ensuring clients receive optimal value for their investment. Rather than relying on inflationary price increases, the VEP evaluates account pricing in the context of current market benchmarks and offers customers value-based upgrade opportunities at a discount. The goal is to align pricing with value received, helping customers maximize outcomes while strengthening long-term relationships.

This role partners closely with senior leaders, especially within Customer Success, to ensure that program activities are well-coordinated, insights are data-driven, and internal stakeholders remain aligned.

In this role, the Analyst, Success Operations – VEP Program will be responsible for:

• Hosting and supporting monthly VEP kickoff calls and capturing action items and decisions.
• Sending timely reminder communications for VEP option notifications.
• Preparing and updating dashboards for Offer 2 tracking and Executive Leadership Team (ELT) status calls.
• Generating regular reports on program financial performance and progress toward objectives.
• Supporting the Senior Director and Chief Customer Officer with pre-read briefings and data insights for executive meetings.
• Coordinating ad-hoc meetings including renewal calls, leadership syncs, and internal working sessions.
• Reconciling VEP commissions on a monthly basis.
• Conducting quarterly surveys and compiling OKR results related to VEP.
• Assisting with annual budget preparation tied to VEP activities.
• Managing reports and metrics related to additional product lines including Resilience, CV, and MS.
• Collaborating with cross-functional teams to deliver timely, accurate, and actionable data.

Preferred Qualifications

• 5+ years of experience in an operations, data analysis, or program coordination role, ideally in a SaaS or enterprise software environment.
• Proficiency in Microsoft Excel and PowerPoint; experience with reporting/dashboard tools such as Power BI or Tableau is a plus.
• Strong organizational skills and attention to detail.
• Comfort with working across time zones and functions in a global team environment.
• Clear and professional communication skills, including written summaries and executive briefings.
• Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Education

• Bachelor's degree in Business, Operations, Data Analytics, or a related field preferred.

PHYSICAL DEMANDS

Physical Requirements: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

Work is performed primarily in office in an open-concept, collaborative cubical setting or separate office.  The noise level in the work environment is usually quiet in office settings and moderate in other situations.
 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·     Curious and Clever: Smart questions spark smart solutions.

·     Entrepreneurial Energy: Think like an owner. Solve like a founder.

·     Fast with Intent: We move fast and deliver real results.

·     Laugh and Learn: We don't take ourselves too seriously, just our results.

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