BPO QA Specialist
1 hour ago
Client Profile: A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services.
Position: BPO Quality Assurance Specialist
Industry: BPO
Location: Clark Pampanga
Salary: Php35,000
Schedule: Shifting schedule
Work Set up: Work on site
Benefits:
Government mandated Benefits
HMO
13th month pay
Sick Leave Credits
Vacation Leave Credits
Job Requirements:
Bachelor's Degree Holder
Open for undergraduate
At least 1 year of work experience as Quality Analyst in a call center setting.
Experience working as Customer Service Representative in BPO industry
Willing to work fully on site
Amenable to work at shifting schedule
Job Responsibilities: Handling inbound and outbound calls, messages and email
Monitoring, evaluating, and improving service quality.
Ensure compliance with company policies, client expectations, and regulatory requirements.
Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
Collaborate with team leaders, managers, and trainers to implement quality improvement initiatives.
Recruitment Process: Online interview and Face to Face Initial interview
2nd interview
Final interview
JOB OFFER
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Work Location: In person
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