Quality Assurance Specialist

13 hours ago


Clark Freeport Zone, Philippines JK Network Services Full time ₱360,000 - ₱420,000 per year

Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position: Quality Assurance

Industry: BPO

Location: Clark Pampanga

Salary: Php35,000

Schedule: Shifting schedule

Work Set up: Work on site

Benefits:

Government mandated Benefits

HMO

13 th month pay

Sick Leave Credits

Vacation Leave Credits

Job Requirements:

Open for Non-Bachelor's Degree holder

At least 1 year of work experience as Quality Analyst in a BPO setting.

Willing to work fully on site

Amenable to work at shifting schedule

Job Responsibilities:

Handling inbound and outbound calls, messages and email

Assisting customers with product and service inquiries

Develop and maintain strong relationships with customers and clients

Managing and resolving escalations by coordinating with teams and implement quality control

processes, perform quality assessments.

Developing and Maintaining high customer satisfactions

Recruitment Process: Online interview

Initial interview

2nd interview

Final interview

JOB OFFER

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person



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