CRM Sales Support

1 week ago

Angeles City, Central Luzon, Philippines Brainbox Full time ₱250,000 - ₱500,000 per year

About Brainbox

Brainbox is different to every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We're looking for a proactive and detail-oriented CRM Sales Support to join our client's team in Australia. This role is ideal for someone who thrives in a structured sales environment, enjoys managing leads, and values building relationships that convert into long-term customer partnerships.

Qualifications and Attributes

  • Any bachelor's degree, fresh graduates are welcome to apply
  • Previous experience in sales support, CRM management, or administration (preferably within an RTO, education, or training industry).
  • Familiarity in using CRM software (e.g., HubSpot, Salesforce, Zoho, or similar).
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong organisational skills with attention to detail and the ability to multitask.
  • Comfortable making outbound calls and engaging professionally with clients.
  • Self-motivated, reliable, and able to work independently under minimal supervision.

Key Responsibilities

  • CRM Management: Maintain, update, and optimise the company's CRM system to ensure accurate tracking of leads, opportunities, and communications.
  • Lead Management: Organise, prioritise, and follow up on new and existing leads to maximise conversion rates.
  • Relationship Management: Support the sales team in nurturing client relationships through consistent communication and excellent service delivery.
  • Outbound Sales Support: Conduct outbound calls to engage potential clients, follow up on inquiries, and identify sales opportunities.
  • Data Reporting: Generate regular reports on lead activity, sales performance, and CRM insights for management review.
  • Process Improvement: Identify areas for improvement in CRM utilisation and sales processes to enhance efficiency and results.

Perks

  • Attractive and competitive salary
  • Tenure-based and Performance-based incentives
  • Paid time off
  • Unlimited cash incentives for hired referrals
  • Engagement and Recognition programs
  • HMO on day 1
  • Work-life balance with a 37.5h week and free weekends
  • International career growth and clients
  • Opportunities to travel abroad
  • Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
  • Fun and inclusive working environment and great working culture
  • Dedicated local support with local Management, HR, onboarding, payroll, and ICT
  • Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Work Location: Work location: Sto. Domingo, Angeles City (across Sacred Heart Medical Center)

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Angeles: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your desired salary?
  • What is your notice period?

Experience:

  • CRM software: 1 year (Preferred)
  • Sales/Lead Generation: 1 year (Preferred)

Work Location: In person

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