Customer Support

2 days ago

Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱150,000 - ₱250,000 per year

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support.

Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally using provided scripts.
  • Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
  • Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
  • Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
  • Maintain accurate records of customer interactions in the CRM.
  • Deliver customer service in a professional and empathetic manner.

Key Requirements:

  • Excellent English communication skills (speaking and writing).
  • Strong interpersonal and active listening skills.
  • Ability to follow structured scripts and processes.
  • Computer literate with basic CRM or data entry experience.
  • Detail-oriented with strong organizational skills.
  • Critical thinking and problem-solving skills.
  • Previous customer service or sales experience preferred.
  • HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

  • Confidence in handling both presales and service-related calls.
  • Ability to quickly adapt and learn new systems, tools, and flowcharts.
  • Strong judgment in assessing customer needs and prioritizing next steps.
  • Professional, customer-oriented demeanor.

  • Healthcare Customer Support Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱80,000 - ₱120,000 per year

    Now Hiring: Healthcare Service & Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Shifts in line with U.S. client operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable support services. We're looking for motivated individuals who are ready to thrive...

  • URGENT: Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱40,000 - ₱120,000 per year

    URGENT HIRING: Customer Service Representative – U.S. Healthcare AccountLocation: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: Shifting (Aligned with U.S. Business Hours)Employment Type: Full-Time | On-Site | Paid TrainingLooking to grow your BPO career in the healthcare industry? We're actively hiring Customer Service Representatives to support...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Support Associate (On-site)Location: Ebloc 3 Building, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Rotating 8-hour shifts based on client requirements (may include nights and weekends)About the RoleJoin our growing team as a Healthcare Support Associate and play a vital role in assisting U.S.-based healthcare providers. You'll...

  • Customer Support

    2 days ago

    Cebu City, Central Visayas, Philippines CP360 Full time ₱150,000 - ₱250,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative – Healthcare Account (Cebu IT Park)Location: Ebloc 3, Asiatown IT Park, Apas, Cebu CitySchedule: Shifting (aligned with US hours)Employment Type: Full-Time | Paid Training ProvidedBuild Your Career in Healthcare BPOAre you ready to level up your BPO career? Join our team as a Customer Service Representative for a US...

  • Healthcare Customer Service Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team as a Healthcare Customer Support SpecialistWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Aligned with U.S. client hoursStrategic Office Support, Inc. partners with U.S. healthcare providers to deliver reliable back-office and patient support services. We are looking for detail-oriented and motivated...

  • Hiring: Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱80,000 - ₱120,000 per year

    Now Hiring: Healthcare Support Associate (On-site | Cebu City)Location: Ebloc 3 Building, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Full-time | Rotating 8-hour shifts (may include nights and weekends, depending on client needs)About the RoleWe're looking for passionate and detail-oriented individuals to join our growing team as Healthcare...

  • Customer Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...

  • Customer Support Agent

    3 days ago

    Cebu City, Central Visayas, Philippines AUREUS MANPOWER & CONSULTANCY CORP Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking an enthusiastic and customer-focused Customer Support Agent to join our dynamic team at AUREUS MANPOWER & CONSULTANCY CORP'. In this full-time role based in Pasig City Metro Manila, you will be responsible for providing exceptional customer service, handling a variety of inquiries, and ensuring the satisfaction of our valued...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Healthcare Associate (Onsite - Cebu IT Park)Location: Ebloc 3 Building, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Schedule aligned with U.S. client operationsAbout the RoleWe are seeking Healthcare Associates to support U.S.-based healthcare providers. This role is ideal for candidates with BPO or healthcare support experience who want to grow...