Customer Relations Services Representative

1 week ago

San Fernando, Central Luzon, Philippines SM Supermalls Full time ₱150,000 - ₱250,000 per year

As a Customer Relations Services Representative (Security), your role is to execute the security program in the mall. Part of your duties is to create an environment that is safe, secure, and harmless for all customers, visitors, tenants, and employees. It is your responsibility to keep our customers safe and to have an aweSM customer experience.

Responsibilities:

  • Supervises security during promotional events.
  • Investigates security incident; identifies and recommends appropriate actions for the removal of all potential threats and hazards, which may cause accidents, injury, or loss of life and property of customers, employees, and the company.
  • Monitors efficiency level of security personnel by inspecting security posts regularly.
  • Conducts guard mounting.
  • Coordinates with Mall Operations and mediates complaints raised by customers, tenants, and employees.

Requirements:

  • Graduate of Bachelor's degree in Criminology or in any related course.
  • Has good and effective communication skills.
  • Flexible and can work on weekends, holidays and extended hours.
  • Amenable to being assigned at SM City Clark.

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