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Customer Care Supervisor

4 hours ago

Pasig, National Capital Region, Philippines APEC Homes Full time

We are looking for a dedicated and customer-centric Customer Care Supervisor to join our team In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

What You'll Do:

  • Lead and supervise the Customer Care team and monitor service performance and implement improvements.
  • Must have a minimum of 5 years supervisory experience leading customer service teams.
  • Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum of 7 years of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Health Card
  • Employee Security Program (Group Life Insurance)
  • Performance Incentive Bonus
  • Salary Loan and Emergency Loan

Growth & Development:

  • Regularization after 6 months
  • Trainings and Seminars
  • Company Activities and Team-building events

Exclusive Employee Perks:

  • Employee Housing Discount
  • Education Assistance
  • Wedding Gift
  • Incentive Leave & Calamity Leave

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact