Customer Care Professional, Hybrid

3 days ago

Pasig, National Capital Region, Philippines CommPeak Full time $104,000 - $130,878 per year

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Responsibilities

  • Provide exceptional customer service to our large base of customers
  • Responsible for resolving queries and managing customers' requests through e-mail, chat, or phone calls within an agreed acceptable timeframe
  • Manage and take ownership of the resolution process for all customer-related issues including following up to ensure the timeliness of the resolution
  • Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Work in collaboration and provide additional support to other teams within the organization as needed
  • Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
  • Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner.

Requirements

  • With at least 2 years of working experience in customer service or related field
  • Excellent communication skills (both written and oral)
  • Client-focused, detail-oriented, fast learner, and possesses good influencing skills
  • Able to multitask and handle stressful situations appropriately and professionally
  • Able to work independently with minimal supervision and follow up on outstanding tasks closely
  • A strong sense of ownership, responsibility, and accountability
  • Comfortable to liaise with people across all levels and all departments

Benefits

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance
  • Hybrid work set-up
  • Internet allowance during Work From Home
cpjobs

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you amenable to a full onsite setup during training (1-2 months)?
  • Are you amenable to a hybrid work setup after training?
  • What is your notice period?
  • How much is your expected monthly salary?

Work Location: In person

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