Customer Care Professional, Hybrid

2 days ago

Pasig, National Capital Region, Philippines CommPeak Full time

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Responsibilities

  • Provide exceptional customer service to our large base of customers
  • Responsible for resolving queries and managing customers' requests through e-mail, chat, or phone calls within an agreed acceptable timeframe
  • Manage and take ownership of the resolution process for all customer-related issues including following up to ensure the timeliness of the resolution
  • Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Work in collaboration and provide additional support to other teams within the organization as needed
  • Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
  • Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner.

Requirements

  • With at least 2 years of working experience in customer service or related field
  • Excellent communication skills (both written and oral)
  • Client-focused, detail-oriented, fast learner, and possesses good influencing skills
  • Able to multitask and handle stressful situations appropriately and professionally
  • Able to work independently with minimal supervision and follow up on outstanding tasks closely
  • A strong sense of ownership, responsibility, and accountability
  • Comfortable to liaise with people across all levels and all departments

Benefits

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance
  • Hybrid work set-up
  • Internet allowance during Work From Home
cpjobs

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you amenable to a full onsite setup during training (1-2 months)?
  • Are you amenable to a hybrid work setup after training?
  • What is your notice period?
  • How much is your expected monthly salary?

Work Location: In person

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