Customer Solutions Officer

4 days ago


Taguig, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time ₱30,000 - ₱40,000 per year

We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

Responsibilities:

  • Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
  • Ensure accuracy of research and compliance advice provided to members of sales force team
  • Develop information regarding required changes in reports and procedures
  • Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
  • Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
  • Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • International BPO voice experience is a plus
  • College Graduate of any 4 year course
  • Call Center Experience is not required for applicants who completed a Bachelor's Degree
  • Fresh Graduates and those coming from different industries are welcome to apply
  • High School Graduates need to have 6 months BPO international voice experience
  • Conversant in English and comfortable speaking with other nationalities
  • Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
  • Amenable to working in Bonifacio Global City, Taguig
  • Applicants should be eligible to legally work in the Philippines

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 30-40K and other great benefits including:

  • HMO Health Insurance from day 1 for you and your unlimited qualified dependents
  • Life Insurance from day 1
  • Retirement Plan
  • Transportation Allowance
  • Rice Allowance
  • Medical and Dental Allowance
  • Shift Differential
  • Staff Loan
  • Tuition Fee Reimbursement
  • Bereavement Assistance
  • Total of 35 leaves credits in a year

CAREER GROWTH:

  • Be part of our fast-growing teams of Customer Solutions Officers
  • Internal movement career opportunities within Citi
  • CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.


Job Family Group:

Customer Service


Job Family:

Service


Time Type:

Full time


Most Relevant Skills

Please see the requirements listed above.


Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.



  • Taguig, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time ₱30,000 - ₱40,000 per year

    We are now accepting WALK-IN applicants every Monday - Friday 9AM to 4PM at Citi Plaza Career Center, 34th Street Bonifacio Global City TaguigThe Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a...


  • Taguig, National Capital Region, Philippines Citi Full time ₱30,000 - ₱40,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewWe are now accepting WALK-IN applicants every Monday - Friday 9AM...


  • Taguig, National Capital Region, Philippines Citi Full time ₱30,000 - ₱40,000 per year

    We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City TaguigThe Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a...


  • Taguig, National Capital Region, Philippines LEXUS MANILA, INC. Full time ₱900,000 - ₱1,200,000 per year

    Roles & ResponsibilitiesServe as the Ambassador of Omotenashi, driving exceptional customer experiences.Act as a frontline officer for the Customer Relations Department.Serve as the primary contact for Voice of the Customer (VOC) and feedback management. Ensure timely sharing and coordination of VOCs with process owners by providing detailed information,...


  • Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next WORKSPACE SOLUTIONS SALES MANAGERJob Summary:The Workspace Solutions Manager at KMC is a strategic role responsible for driving sales conversion by understanding client requirements, crafting tailored workspace solutions, and managing the full sales lifecycle — from initial client...


  • Taguig, National Capital Region, Philippines Ericsson Full time ₱1,500,000 - ₱3,000,000 per year

    Join our TeamAbout this opportunity:Ericsson is looking for a dynamic and forward-thinking Head of Customer Solutions – 5G Core & OSS/BSS to join our Cloud Software & Services team in the Philippines.This strategic and customer-facing role is critical to accelerating the country's digital transformation by delivering innovative, secure, and scalable...


  • Taguig, National Capital Region, Philippines Evismart Full time ₱900,000 - ₱1,200,000 per year

    We're seeking a highly motivated and experienced Customer Solutions Manager to guide our clients through an exciting and successful onboarding journey using EviSmart's fantastic standard featuresFollowing successful onboarding, you'll be the crucial link between our clients' evolving needs and our development team, managing any custom development as a...


  • Taguig, National Capital Region, Philippines Anytime Fitness Asia - Corporate Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Admin & Customer Service OfficerAt Anytime Fitness, we go beyond building gyms — we build communities powered by support, connection, and care.We're looking for adetail-oriented and service-driven Admin & Customer Service Officerto join our team in thePhilippines.What you'll do:Manage member enquiries and provide empathetic, solution-focused...


  • Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱20,000 - ₱40,000 per year

    FREE MEALS AND SNACKS ARE ON USCut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats ABOUT THE ROLEAs a Customer Sales Support Officer, you'll deliver expert advice and tailored IT solutions—from gaming PCs to enterprise systems—for both individual and business customers.Employment type: Full-time...


  • Taguig, National Capital Region, Philippines Chelson Gordon Consultancy Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionChelson Gordon Consultancy (CG) is an international consultancy firm specialised in RTO services with a global impact across seven (7) countries. With over a decade of industry experience, our talented team provides top-notch consultancy services to ensure timely and effective solutions for our business partners.About this positionWe are...