Operations & Customer Success Coordinator | Up to PHP75K

Keep Global Logistics Moving-One Seamless Experience at a Time

Power the engine behind global shipments and customer success. This role puts you at the center of operations, coordination, and communication-where precision, speed, and service excellence drive real impact across borders. This role offers international exposure, meaningful responsibility, and the chance to make your mark supporting end-to-end supply chain operations-while staying rooted locally and growing alongside a global client.

Job Description

As an Operations & Customer Success Coordinator, you will support logistics operations, manage customer and carrier communications, process quotes and orders, track shipments and claims, and ensure smooth, data-driven workflows across systems and teams.

Job Overview

Employment type: Full-time

Shift: Night shift, weekends off

Work setup: Permanent work-from-home

Salary: PHP 50, PHP 75,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree and at least 5 years of experience in customer service, operations coordination, or a related field
• Strong written and verbal English communication skills
• Proficiency with Google Sheets / Excel (reporting, pivot tables, formulas)
• Comfort working with TMS / CRM systems and resolving operational issues
• Comfort learning and working with AI tools and modern marketing platforms (no coding required)
• Highly organized, detail-oriented, and proactive with the ability to manage multiple priorities
• Experience in logistics or freight industry is preferred but not required
• Ability to work independently with minimal supervision
• Availability to work during U.S. business hours

Your Daily Tasks

Operations, Quoting & Order Entry

• Set up new customer accounts in the TMS and internal systems
• Prepare and send accurate freight quotes
• Enter and manage customer orders in the TMS
• Track KPIs such as shipments, claims, opportunities, and response rates
• Monitor in-transit shipments and support exception management
• Manage freight claims, including documentation, submissions, tracking, and reporting

Customer & Carrier Communication / Support

• Act as a key contact for customers and carriers on shipment updates and scheduling
• Respond promptly to inquiries with clear and professional communication
• Coordinate with carriers to resolve delivery, scheduling, and accessorial issues
• Support inbound and outbound customer emails

Marketing & Campaign Support

• Assist with email marketing campaigns, including list updates and inbox monitoring
• Support sales operations through CRM updates and lead tracking

TMS & Issue Resolution

• Maintain accurate data within the Transportation Management System
• Troubleshoot basic TMS issues and escalate when necessary
• Ensure data integrity across connected systems

About the Client

Driving Smarter Logistics Through Technology

Our client, CubeDash LLC, is a modern logistics and freight technology company focused on simplifying complex shipping operations through smart systems, data visibility, and customer-first solutions. Serving clients across the U.S., they combine operational expertise with technology-driven workflows to deliver faster decisions, better shipment control, and scalable logistics support in a rapidly evolving industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra