IT Helpdesk Support Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱400,000 - ₱600,000 per year

About the role:

Provide end-user IT support, manage systems, networks, hardware/software, tickets, IT assets, and onboarding to ensure smooth operations

  • Provide Technical Support for End-users' workstations - Respond to all Ticket Request
  • Perform installation, configuration, and maintenance of different operating systems and software
  • Provide technical support for LAN, WAN, Internet connectivity, and Email Client configuration issues
  • Manage and control all office software updates
  • Perform all hardware and desktop support responsibilities
  • Printer End- user's configuration and installation
  • IT Asset Management and IT Onboarding
Requirements

Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent - Perform 1st Level of IT Support Services
  • Experience in troubleshooting Hardware and Software issues on both Desktop and Laptop platforms.
  • In-depth knowledge of Windows, MAC, and Linux operating systems
  • Ability to work under pressure and tight deadlines - Flexible approach to working hours may be required
  • Good communication skills
  • Preferably 1-3 years Experienced Employees specializing in Technical & Helpdesk Support or equivalent
Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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