IT Helpdesk Support Analyst

2 weeks ago

Quezon City, National Capital Region, Philippines Intogreat Full time ₱30,000 - ₱60,000 per year

In Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work.

Here are the reasons why you should join Intogreat:

  1. We provide competitive salary package

  2. HMO coverage for you and up to 2 free dependents

  3. Group life insurance for your security

  4. Mental health reimbursement package

  5. Paid sick and vacation leave credits

  6. Fun and exciting events for our employees

  7. Convenient work location that are accessible to the basic necessities and hangouts

  8. We value work-life balance

  9. Work with driven & talented professionals

  10. Fun and supportive work environment

  11. We provide security for your workplace

  12. A growing team – more opportunities for you

​

Come and be part of our growing team that you will surely enjoy

About the role:

Provide end-user IT support, manage systems, networks, hardware/software, tickets, IT assets, and onboarding to ensure smooth operations

  • Provide Technical Support for End-users' workstations
  • Respond to all Ticket Request
  • Perform installation, configuration, and maintenance of different operating systems and software
  • Provide technical support for LAN, WAN, Internet connectivity, and Email Client configuration
    issues
  • Manage and control all office software updates
  • Perform all hardware and desktop support responsibilities
  • Printer End- user's configuration and installation
  • IT Asset Management and IT Onboarding

Requirements

Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in Computer Science, Information
    Technology, Engineering (Computer/Telecommunication) or equivalent
  • Perform 1st Level of IT Support Services
  • Experience in troubleshooting Hardware and Software issues on both Desktop and Laptop
    platforms.
  • In-depth knowledge of Windows, MAC, and Linux operating systems
  • Ability to work under pressure and tight deadlines
  • Flexible approach to working hours may be required
  • Good communication skills
  • Preferably 1-3 years Experienced Employees specializing in Technical & Helpdesk Support or
    equivalent

Benefits

Why IntoGREAT?

  • Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
  • Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
  • Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
  • Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us

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