Helpdesk Team Lead

15 hours ago

Quezon City, National Capital Region, Philippines Infoworx Inc. Full time $104,000 - $130,878 per year

About the role

Actionlabs is seeking a Helpdesk Team Lead to join our dynamic IT support team. As the Helpdesk Team Lead, you will play a pivotal role in ensuring the smooth operation and efficient delivery of IT services to our valued clients. This is a full-time, on-site position located in Cubao, Quezon City, Metro Manila.

What you'll be doing

  1. Oversee and coordinate the daily operations of the helpdesk team, managing workloads and prioritising tasks effectively
  2. Provide technical support and guidance to the helpdesk team, ensuring they have the necessary skills and resources to resolve client issues promptly
  3. Develop and implement process improvements to enhance the efficiency and quality of the IT support services
  4. Liaise with clients to understand their needs and address their concerns, maintaining excellent customer service standards
  5. Monitor and report on team performance, identifying areas for improvement and implementing training initiatives as needed
  6. Collaborate with other IT teams and stakeholders to ensure a seamless and coordinated approach to service delivery

What we're looking for

  1. Minimum of 5 years of experience in a helpdesk or IT support role, with at least 2 years in a team lead or supervisory position
  2. Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a wide range of IT-related issues
  3. Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and colleagues
  4. Demonstrated experience in managing and motivating a team, including performance monitoring and coaching
  5. Familiarity with common IT support tools, software, and ticketing systems
  6. A relevant bachelor's degree in Information Technology, Computer Science or a related field

What we offer

At Actionlabs, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career advancement and professional development
  3. Flexible work arrangements and a healthy work-life balance
  4. Team-building activities and a vibrant company culture
  5. A dynamic and collaborative work environment

If you're ready to join a leading IT services provider and make a positive impact in our organization, we encourage you to apply now.

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