Helpdesk Team Lead

2 days ago

Quezon City, National Capital Region, Philippines Infoworx Inc. Full time $104,000 - $130,878 per year

About the role

Actionlabs is seeking a Helpdesk Team Lead to join our dynamic IT support team. As the Helpdesk Team Lead, you will play a pivotal role in ensuring the smooth operation and efficient delivery of IT services to our valued clients. This is a full-time, on-site position located in Cubao, Quezon City, Metro Manila.

What you'll be doing

  1. Oversee and coordinate the daily operations of the helpdesk team, managing workloads and prioritising tasks effectively
  2. Provide technical support and guidance to the helpdesk team, ensuring they have the necessary skills and resources to resolve client issues promptly
  3. Develop and implement process improvements to enhance the efficiency and quality of the IT support services
  4. Liaise with clients to understand their needs and address their concerns, maintaining excellent customer service standards
  5. Monitor and report on team performance, identifying areas for improvement and implementing training initiatives as needed
  6. Collaborate with other IT teams and stakeholders to ensure a seamless and coordinated approach to service delivery

What we're looking for

  1. Minimum of 5 years of experience in a helpdesk or IT support role, with at least 2 years in a team lead or supervisory position
  2. Strong technical knowledge and problem-solving skills, with the ability to quickly diagnose and resolve a wide range of IT-related issues
  3. Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and colleagues
  4. Demonstrated experience in managing and motivating a team, including performance monitoring and coaching
  5. Familiarity with common IT support tools, software, and ticketing systems
  6. A relevant bachelor's degree in Information Technology, Computer Science or a related field

What we offer

At Actionlabs, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career advancement and professional development
  3. Flexible work arrangements and a healthy work-life balance
  4. Team-building activities and a vibrant company culture
  5. A dynamic and collaborative work environment

If you're ready to join a leading IT services provider and make a positive impact in our organization, we encourage you to apply now.

  • Team Lead

    10 hours ago

    Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    The Lessor Management Hotline/Helpdesk Team Lead is responsible for overseeing the daily operations of the Lessor Management support hotline/helpdesk. This includes leading a team of frontline representatives who respond to inquiries and concerns from lessors (property owners), ensuring timely and effective issue resolution, maintaining a high level of...

  • Helpdesk Lead Coordinator

    4 days ago

    Quezon City, National Capital Region, Philippines JIMAC INC. Full time ₱104,000 - ₱130,878 per year

    The Helpdesk Lead Coordinator is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer...

  • Helpdesk Team Member

    1 day ago

    Makati City, National Capital Region, Philippines beBeeTicketing Full time ₱2,500,000 - ₱4,000,000

    Helpdesk Officer Job DescriptionAs a Helpdesk Officer, you will be the primary administrator for our work order ticketing system across all site operations. You will receive, log, and process all incoming maintenance and service requests via phone, email, and online portal.You will implement and maintain different service level agreements (SLAs) for standard...

  • L2 IT Helpdesk

    6 days ago

    Quezon City, National Capital Region, Philippines ConnectOS Full time ₱768,000 per year

    Join to apply for the L2 IT Helpdesk (AU IT, WFH) role at ConnectOSJoin to apply for the L2 IT Helpdesk (AU IT, WFH) role at ConnectOSDescriptionSalary: P60,000 to P80,000 (Monthly Package)Schedule: Monday-Friday (05:30 AM - 04:00 PM PHT)What are we looking for?Experience in handling Managed Services Provider (MSP)At least 5-7 years and proven experience as...

  • xtn-e4a7371 | technical helpdesk manager

    6 days ago

    Quezon City, National Capital Region, Philippines Kmc Solutions Inc Full time $60,000 - $80,000 per year

    About the job XTN-E4A7371 | TECHNICAL HELPDESK MANAGER The Helpdesk Manager will be responsible for managing the day-to-day operations of the helpdesk team, ensuring efficient and effective resolution of technical issues, and maintaining a high level of customer satisfaction. The ideal candidate will have strong technical knowledge, excellent leadership...

  • Helpdesk Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Surbana Consultants Pte Ltd – Kingdom of Saudi Arabia (KSA) branch Full time

    Primary Purpose of Position- Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.- Provide quality front line application support to the SJgroup business for extended operating hours.- Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business.Key...

  • Helpdesk

    6 days ago

    Quezon City, National Capital Region, Philippines Metropolitan Medical Center College of Arts, Science and Technology Full time ₱180,000 - ₱190,000 per year

    The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.RESPONSIBILITIES:Respond to help requests via phone, email, or in personRecord and track issues, concerns, or requests using a log...

  • Operations Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,200,000

    Job OverviewThis position is responsible for leading a team of analysts to ensure adherence to Service Level Agreements and quality standards. The ideal candidate will have experience in team leadership, operations, and escalation management.Key ResponsibilitiesTeam Leadership & Operations: Supervise a team of analysts to ensure they meet performance...

  • IT Helpdesk Officer

    4 days ago

    Makati City, National Capital Region, Philippines Torre Lorenzo Development Corporation Full time ₱104,000 - ₱130,878 per year

    The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.Handle and...

  • IT Helpdesk Tier 3

    7 days ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time

    Job Description:The IT Helpdesk Tier 3 serves as an escalation point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer the best solution to customer based on issue and details provided. This resource manages the ticket handling process for...