Business Transformation Manager

GENERAL RESPONSIBILITIES:

The Business Transformation Manager drives the standardization of delivery-related processes of the organization (e.g. sales, software development, application support, vendor management, and the like). The role is responsible to streamline the processes of affected business units against best practices and known international standards to ensure readiness and compliance of the business units on the agreed-upon process. Responsible for the automation, process design, operation, and implementation. Improves industrial processes to maintain efficiency, reduce cost, improve sustainability and maximize profitability.

DUTIES AND RESPONSIBILITIES:

Process Transformation & Improvement

● Conduct value stream mapping and identify continuous improvement opportunities.

● Write Process Definition Documents (PDDs) and create process maps.

● Discover new automation opportunities and lead process optimization initiatives.

● Promote a culture of continuous improvement and build transformation capabilities across the organization.

● Integrate digital tools, AI, and analytics into transformation strategies to enable data-driven decision-making.

Governance & Standardization

● Draft and enhance project management office policies, frameworks, and standards.

● Recommend and implement governance structures to ensure accountability, compliance, and long-term

sustainability of improved processes.

● Implement and refine templates and methodologies throughout the project lifecycle.

Change Leadership & Stakeholder Engagement

● Collaborate with department leaders to define, prioritize, and develop transformation initiatives.

● Drive change adoption through structured change leadership strategies and stakeholder engagement.

Project Management & Execution Oversight

● Plan and manage projects, including task prioritization, deadline setting, and team coordination.

● Oversee project execution to ensure efficiency, quality, and adherence to company standards.

● Continuously evaluate projects for alignment with standards, budgets, and timelines.

● Accurately document project initiation, scope, execution, budgets, and justifications.

Financial & Resource Management

● Analyze financial data related to projects, including budget tracking, risk assessment, and resource allocation.

● Provide financial reports and budget summaries to executives.

Other Responsibilities

● Perform other job-related tasks as may be assigned from time to time

Education – At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, Business

Administration or any related course.

● Related Work Experience – 6–8 years of experience in continuous improvement, business transformation, and

process standardization.

● Minimum of 2–3 years in a supervisory role related to process engineering.

● Proven experience in implementing CMMi, ITIL, or ISO standards.

● Preferably Lean Six Sigma Blackbelt certified; Greenbelt required.

● Hands-on experience in data visualization, analytics, and full audit cycles.

● Background in document control management and leading RPA/intelligent automation projects.

● Knowledge – In-depth knowledge in the following:

● Strong technical writing and business process documentation skills (including PDDs).

● Proficient in process workflow design and value stream mapping.

● Understanding of SDLC, Agile methodologies, and application support.

● Familiarity with process mining/task mining tools (e.g., Celonis).

● Working knowledge of project management practices rooted in Lean Six Sigma.

● Awareness of Power Platform, Copilot, and other AI tools (preferred but not required).

Skills:

● Strong leadership and stakeholder management skills.

● Analytical, detail-oriented, and results-driven.

● Excellent communication and presentation skills in both English and Filipino.

● Highly organized and capable of managing multiple priorities.

● Strong interpersonal skills and ability to work independently.

● Proficient in MS Office or Google Workspace.

● Adaptable in a fast-paced environment with tight SLAs.