Customer Success Manager

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Hungry Workhorse Full time ₱900,000 - ₱1,200,000 per year

We're hiring a Customer Success Manager to help enterprise clients adopt and realize value from our technology platforms. You'll manage onboarding, drive platform usage, build strong stakeholder relationships, and ensure customers achieve their business and technical goals.

Key Responsibilities:

Lead customer onboarding, platform setup, integrations, and API mapping

Drive adoption across API modules (Design, Build, Secure, Observe, Distribute)

Deliver training, best practices, and enablement sessions

Manage relationships with business, CIO/CTO, engineering, architecture, and security teams

Conduct business reviews and align platform value with customer objectives

Monitor account health, address risks, and prevent churn

Identify upsell/cross-sell opportunities and support expansion

Capture success stories and cultivate customer advocates

Qualifications:

5+ years in Customer Success, Technical Account Management, or Enterprise SaaS

Strong understanding of APIs, integrations, cloud technologies, or DevOps

Excellent communication, stakeholder management, and problem-solving skills

Proven track record in driving adoption and growing enterprise accounts



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