Customer Care Specialist

10 hours ago

Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱230,000 - ₱260,000 per year

The Customer Care Associate (CCA) plays a vital role in providing exceptional patient support and customer service in a U.S. healthcare BPO environment. The position is primarily responsible for managing inbound and outbound calls, assisting patients with billing inquiries, account balances, insurance concerns, and payment processing, while ensuring compliance with HIPAA and company standards.

The CCA acts as the bridge between patients, insurance companies, and healthcare providers — ensuring that every interaction is handled with professionalism, empathy, and accuracy. The role also involves maintaining detailed documentation of all communications, ensuring confidentiality, and contributing to the overall efficiency and success of the Medical Billing Department.

Job Types: Full-time, Permanent

Pay: Php23, Php26,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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