OPERATIONS MANAGER
6 days ago
Position Title: Operations Manager
Reports To: CEO
Job Summary:
Reporting directly to the CEO, the Operations Manager is responsible to manage property operations on a day-to-day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Coordinates, directs and manages the department heads and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Requirements and Skills:
o Proven success in a similar role and environment
o Strong sense of need for achievement of goals and success
o Well – rounded knowledge of all market segments and channel source, as well as ability to develop a strategic plan for each
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