Desktop Support Technician

Desktop Support Technician - PH (VC) Join to apply for the Desktop Support Technician - PH (VC) role at Bill Gosling Outsourcing Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results The Desktop Support Technician will support end users within our business for their basic information technology related needs in relation to hardware and software. They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/desktops) and additional peripherals including telco related technology. The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more. What You'll Do Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment Assist the business and operational/support staff with helpdesk related items Support IT Department tasks when required Assist with team/ operational training on various applications. Monitor daily operations and enhance processes to maximize technology efficiency. Knowledge of telephony hardware and software Other duties may be assigned About You Previous work experience as an IT/Desktop support preferred. You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology You demonstrate teamwork, open communication and the ability to give and receive constructive feedback. You demonstrate job knowledge through understanding of the fundamental skills and procedures. You are never satisfied and demonstrate a winning attitude striving for success and productivity You take initiative to share or apply best practices in order to improve personal performance and customer experience. You are fun and energetic and are engaged at all levels Why Work With Us We offer a competitive salary for your work experience Life Insurance and Health Benefits available Ongoing training / personal development Amazing work culture where you can learn and grow Information Security Responsibilities Identification of non-conforming processes that impact business services and/or information security Any access to data will only be granted to authorized parties based on job responsibilities and employee will disseminate data to others only when authorized by Management. Report access privileges inappropriate to job duties to Management for correction and attend Information Security training on policies/procedures when required to do so. Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing private or restricted data. Role-Based security permissions, as required in Workday Additional Benefits Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success. Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people’s lives Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work Bill Gosling Outsourcing – Where your career thrives By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. #J-18808-Ljbffr