Technical Assistant
6 days ago
A. Customer Support & Communication
Record and document customer complaints.
Update complaint database regularly.
Answer questions/inquiries of sales coordinators, agents, dealers, and end-users.
Contact and notify customers about backload status.
Request approval for customers' backload repair charges.
Provide initial troubleshooting support and assessment based on client concerns.
Assist walk-in customers with technical or product-related concerns.
B. Technical Coordination & Assistance
Coordinate with technical team regarding product data, specifications, and ongoing repairs.
Monitor ongoing repairs and report unit status to agents/dealers.
Coordinate with technical team and agents regarding spare parts availability, concerns, and delivery schedules.
Forward customer complaints to repair/service team for evaluation.
Assist marketing department on technical concerns (content, product info, infographics, clarifications).
C. Documentation & Reporting
Prepare technical reports of lacking parts of products and submit to procurement.
Create and maintain inspection and service/repair reports.
Check product catalogs for changes in product specifications.
Maintain technical files, manuals, and product references.
Make genset/product quotations when required.
Take videos and compile product testing results.
Take actual photos of units for records, reports, or marketing.
Provide feedback to agents about their concerns on products and quality.
WORKING SCHEDULE
Monday to Saturday (8am to 5pm)
Job Type: Full-time
Pay: From Php20,000.00 per month
Work Location: In person
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