Technical Support

2 weeks ago

Bacoor, Calabarzon, Philippines BUNCH Full time ₱1,500,000 - ₱3,000,000 per year

Job Description:

We are looking for an Entry-Level Technical Specialist – Crypto Customer Support to join our team and play a pivotal role in ensuring a seamless and engaging support experience for our clients.

As a Technical Specialist – Crypto Customer Support, you will guide clients through the setup and management of their crypto accounts, troubleshoot technical issues, and serve as their trusted point of contact, ensuring they feel supported and confident in using our digital-asset services.

Responsibilities:

  • Respond to customer inquiries via email and chat; diagnose and resolve common issues such as transaction delays, failed deposits/withdrawals, and connectivity errors.
  • Monitor transactions for suspicious activity, flag potential risks per internal policy and regulatory guidelines to the clients, and document all escalations in the CRM.
  • Work closely with Product, Engineering, and Compliance teams to communicate customer pain points, validate feature releases, and ensure support readiness.
  • Assist new clients with KYC/AML verification, wallet creation, API key generation, and integration with major crypto exchanges and custodial platforms.
  • Identify patterns in client issues and suggest process or product enhancements to elevate overall customer satisfaction and operational efficiency.
  • Collaborate with fellow Technical Specialists, the Team Leader, and the Service Delivery Manager to ensure consistent SLAs, share lessons learned, and continuously improve our support processes.

Qualifications:

  • At least 2 years of experience in a technical support or customer support role, with direct exposure to crypto account management or blockchain-based services.
  • Basic understanding of blockchain concepts (wallets, transactions, block confirmations).
  • Excellent written and verbal communication; able to translate technical concepts into clear, layperson-friendly language.
  • Strong analytical mindset and attention to detail.
  • Organized, process-oriented, and comfortable working in a fast-paced environment.
  • Hands-on experience with Zendesk and Intercom for ticket management and live chat.
  • Familiarity with community support channels such as Discord and Jira for issue tracking and collaboration.
  • Critical thinking and problem-solving orientation—able to assess situations, weigh options, and recommend the best path forward.

Company:

BUNCH is a modern outsourcing service company working for international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Europe, and China.

The founding team comes straight from the tech startup space, enabling BUNCH to detect untapped needs of industries like AI, e-commerce, SaaS, Fintech, Adtech, and others. We utilise lean, agile, counter-bureaucratic processes to build an organisation with minimal hierarchy and high specialisation.

  • IT Technical Support Specialist

    2 weeks ago

    Bacoor, Calabarzon, Philippines Chromaesthetics Inc Full time ₱250,000 - ₱500,000 per year

    Position Overview:The I.T. Technical Support Specialist provides frontline technical support, troubleshooting, and maintenance for all hardware, software, and end-user devices. The role ensures timely resolution of technical issues, performs preventive maintenance, assists in system and network operations, and supports the rollout of new technologies. This...

  • Assistant Designer

    2 weeks ago

    Bacoor, Calabarzon, Philippines Kruze Lighting Design Full time ₱300,000 - ₱450,000 per year

    We're seeking a Design Assistant to collaborate with our team in creating innovative, functional, and visually captivating interior and lighting design solutions. The successful candidate will be detail-oriented, design-driven, and motivated to advance in interior and architectural lighting design.Key Responsibilities:Assist in designing interior and...

  • Executive Assistant

    2 weeks ago

    Bacoor, Calabarzon, Philippines PhysioNest Full time ₱200,000 - ₱350,000 per year

    Executive Assistant to the Company Owner (Hybrid)Location:Bacoor, with branch visits (San Pedro, Biñan, Trece, Imus, Lipa, Angeles)Schedule:Mon–Sat, flexible hoursSalary:₱25,000 – ₱35,000 (depending on experience)Job Summary:We're looking for a proactive and trustworthy Executive Assistant to support the Company Owner in managing multiple businesses...

  • Maintenance Technician

    2 weeks ago

    Bacoor, Calabarzon, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱300,000 - ₱450,000 per year

    Maintenance Technician - BACOOR24183706-Oct-2025GWS SegmentFull-timeFacilities ManagementBacoor - Cavite - PhilippinesAbout the Role:As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings, industrial systems, and equipment.This job is part of the Engineering and Technical Services job function. They are...

  • Maintenance Technician

    2 weeks ago

    Bacoor, Calabarzon, Philippines CBRE Full time ₱400,000 - ₱600,000 per year

    Maintenance Technician - BACOORJob ID241837Posted06-Oct-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Bacoor - Cavite - PhilippinesAbout the Role:As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings, industrial systems, and equipment.This job is part of the...

  • Product Design and Innovation Specialist

    2 weeks ago

    Bacoor, Calabarzon, Philippines Chromaesthetics Inc Full time ₱400,000 - ₱800,000 per year

    Job Summary:As a Product Design & Innovation Specialist, you will contribute to the development of innovative and high-quality beauty products by focusing on design, packaging, user experience, market research, and product testing. Working within the R&D department, you will play a vital role in analyzing industry trends, gathering consumer insights, and...

  • Sales Account Manager

    2 weeks ago

    Bacoor, Calabarzon, Philippines Macrologic Diversified Technologies, Inc. Full time ₱600,000 - ₱800,000 per year

    Company DescriptionMacrologic Diversified Technologies, Inc. (MDTI) is a leading IT company founded in May 2012. The company specializes in systems integration and offers a wide range of applications and strategies to support industries such as manufacturing, government, academic institutions, and more. With a strong presence across key regions and a...

  • Remote Technical Support Representative

    4 weeks ago

    Bacoor, Philippines MCI Full time

    JOB TYPE Full-Time PAY TYPES Hourly POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology...

  • Technical Support Specialist

    4 weeks ago

    Bacoor, Philippines Hostinger Full time

    Technical Support Specialist (based in South-East Asia) 3 weeks ago Be among the first 25 applicants About Us Join Hostinger and we’ll grow fast!

  • Principal Technical Manager, Electrical

    4 weeks ago

    Bacoor, Philippines Wates Group Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Vacancy We're looking for a Principal Technical Manager, Electrical, to join our growing MoJ-focused team. These are exciting national roles supporting high-profile projects with a strong emphasis on collaboration, compliance and innovation. If...

  • Technical Support

    2 weeks ago

    Bacoor A, Philippines Mako Teknomecaniques, Inc Full time ₱80,000 - ₱120,000 per year

    Qualifications:Graduate of Engineering Technology - Major in Mechanical TechnologyWilling to work in Bacoor CityMust have a strong personality and be a good team playerJob Types: Full-time, Permanent, Fresh graduateBenefits:Company eventsOpportunities for promotionPromotion to permanent employeeTransportation service providedEducation:Elementary/ Primary...

  • IT Support Specialist

    4 weeks ago

    Bacoor, Philippines TaskUs Full time

    .IT Support Specialist page is loaded## IT Support Specialistlocations: Bacoor, Cavite, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2509\_13511****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent,...

  • UC Support Engineer

    4 weeks ago

    Bacoor, Philippines Emapta Global Full time

    UC Support Engineer (Avaya IP Office/Unified Communications) Powering Global Conversations Through Technology. Our client, Aura Alliance, Ltd., is a London-based managed services leader transforming the way businesses communicate. With a strong focus on technology solutions, business transformation, and professional services, they partner with global...

  • RevTech Support Specialist

    4 weeks ago

    Bacoor, Philippines Fadv Full time

    RevTech Support Specialist - Salesforce Platform (Philippine-based) Alabang, Remote, Philippines - Full Time Are you passionate about empowering teams through technology? Apply now as a RevTech Support Specialist and become the go-to expert for Salesforce across different teams in our global organization. The RevTech Support Specialist will act as the main...

  • Application Specialist

    4 weeks ago

    Bacoor, Philippines Trimble Full time

    Position Title: Application Specialist Department: Trimble Forestry Location: Finland - Espoo OR Germany - Raunheim or Ulm Contract Type: Hybrid Contract - Home & Office Based Working Are you an Application Specialist or senior third line Technical Support professional seeking a new challenge in a growing international business? If so, we have an exciting...

  • SEO Specialist

    4 weeks ago

    Bacoor, Philippines Verz Design Full time

    SEO Specialist Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Verz Design Budget Range SGD monthly, depending on skills and expertise. About Us Verz Design Pte Ltd is a leading web design and digital marketing agency in Singapore, specializing in creating stunning and effective online solutions for our...

  • Salesforce Business Analyst

    2 weeks ago

    Bacoor, Philippines VA Masters - vamasters.com Full time

    Entrepreneur | Expert in Streamlining Operations and Driving Business Growth | Proven track record of achieving success through strategic thinking… We are seeking an experienced Salesforce Specialist to manage, optimize, and maintain our Salesforce ecosystem. The ideal candidate will have deep expertise in Salesforce administration, automation, and...