L3 IT Support Engineer

4 hours ago

Libis P, Philippines Electrodry Full time ₱960,000 - ₱1,080,000 per year

TIME FOR YOUR NEXT CHAPTER? Enjoy a ₱50,000 sign-on bonus

TECHNO-CODED PERKS - Enjoy these benefits

  • EXCLUSIVE OFFER: Grab a sign-on bonus of ₱50,000 when you join before year-end
  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in Eastwood (Night Shift).

WHO WE ARE LOOKING FOR

  • At least 7+ years of overall technical support role experience
  • More than 3+ years of advanced experience as an IT Support Engineer
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations.
  • Familiarity with IT monitoring tools and incident management systems.

ADDITIONAL SKILLS

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • Amenable to work-onsite in Eastwood (Night Shift)

WHAT YOU'LL DO

  • Communicate with customers and keep them updated on incidents, changes, and outages.
  • Provide IT support for Microsoft 365, core Microsoft apps, and modern OS (Windows 10/11, basic macOS).
  • Deliver network support and deployments (LAN/WAN, routers, switches, firewalls, security tools).
  • Implement and support secure remote access (VPN, RDP, zero-trust platforms).
  • Use remote support tools like ScreenConnect to assist clients.
  • Monitor and respond to Remote Monitoring and Management (RMM) alerts (Datto, Automate, NinjaOne, Kaseya) and resolve via service tickets.
  • Coordinate with the Service Desk to ensure efficient routing and escalation of service requests.
  • Escalate issues requiring advanced-level intervention.
  • Use the ticketing system consistently and accurately.
  • Complete timesheets and documentation thoroughly and on time.

#WeAreTGT in Eastwood: Great Place to Work Certified

TGT's Eastwood branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

Why wait? Click the apply button today

Job Types: Full-time, Permanent

Pay: Php80, Php90,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Libis 1110 P00: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Technical Support: 7 years (Required)
  • ADVANCED Technical Support: 3 years (Required)
  • Microsoft Windows Server: 7 years (Required)

Work Location: In person

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