Level 2 Support

4 days ago

Muntinlupa Central Post Office P, Philippines Tranzend Solutions Trading Corporation Full time ₱300,000 - ₱450,000 per year

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2–3 years of relevant experience in application or technical support.
  • Strong technical aptitude and familiarity with software concepts such as HTML, JavaScript, WordPress, SQL queries, and CRM platform tools (e.g., Exponea or similar).
  • Proficient in Microsoft Office Suite (Word, Excel) and comfortable working with cloud platforms such as Azure or Google Cloud Platform (GCP).
  • Experience using ticketing systems (e.g., JIRA, ServiceNow, Zendesk) for incident management.
  • Familiarity with ITIL processes (Incident, Problem, and Change Management).
  • Strong time management skills and the ability to prioritize multiple tickets or projects effectively.
  • Basic understanding of scripting languages (PowerShell, Bash, or Python) is an advantage.

Job Description:

  • Diagnose, troubleshoot, and resolve complex software, system, and application-related issues.
  • Perform root cause analysis (RCA) and work with L3 or engineering teams to provide permanent solutions.
  • reate support commands/scripts/workarounds to resolve customer issues
  • Support issue resolution with various Internal Admin Tools (IAT)
  • Respond to more advanced issues escalations promptly and appropriately, per Helix's internal processes, procedures and systems.
  • Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.

Job Type: Full-time

Work Location: In person

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