Level 2 Support

2 weeks ago

Muntinlupa Central Post Office P, Philippines Tranzend Solutions Trading Corporation Full time ₱300,000 - ₱450,000 per year

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2–3 years of relevant experience in application or technical support.
  • Strong technical aptitude and familiarity with software concepts such as HTML, JavaScript, WordPress, SQL queries, and CRM platform tools (e.g., Exponea or similar).
  • Proficient in Microsoft Office Suite (Word, Excel) and comfortable working with cloud platforms such as Azure or Google Cloud Platform (GCP).
  • Experience using ticketing systems (e.g., JIRA, ServiceNow, Zendesk) for incident management.
  • Familiarity with ITIL processes (Incident, Problem, and Change Management).
  • Strong time management skills and the ability to prioritize multiple tickets or projects effectively.
  • Basic understanding of scripting languages (PowerShell, Bash, or Python) is an advantage.

Job Description:

  • Diagnose, troubleshoot, and resolve complex software, system, and application-related issues.
  • Perform root cause analysis (RCA) and work with L3 or engineering teams to provide permanent solutions.
  • reate support commands/scripts/workarounds to resolve customer issues
  • Support issue resolution with various Internal Admin Tools (IAT)
  • Respond to more advanced issues escalations promptly and appropriately, per Helix's internal processes, procedures and systems.
  • Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.

Job Type: Full-time

Work Location: In person

  • Level 2 Service Desk Analyst

    1 week ago

    Mandaluyong Central Post Office P, Philippines Microgenesis Business System Full time ₱300,000 - ₱360,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • IT Level 2 Admin

    4 weeks ago

    Muntinlupa, Philippines Remote VA Full time

    Overview RemoteVA PH is seeking a skilled IT Level 2 Admin with excellent communication abilities to join our team. The ideal candidate will be experienced in troubleshooting and providing support for a wide array of IT needs, ensuring smooth day-to-day operations and system security. Responsibilities Provide Level 2 IT support and troubleshooting for...

  • Level 2 Functional SME

    2 weeks ago

    Ortigas Post Office P, Philippines Indra Full time ₱900,000 - ₱1,200,000 per year

    Roles and ResponsibilitiesHandle escalations from Level 1 related to business rules, workflows, or application functionality.Analyze issues to determine whether they are process-related, configuration-based, or require development (L3) intervention.Work closely with stakeholders to validate business requirements and clarify functional impacts of...

  • Level 2 Support Engineer

    2 weeks ago

    Cebu City P, Philippines Trax Group Full time ₱60,000 - ₱120,000 per year

    At Trax Technologies, we help move the world's products. We revolutionize the logistics industry with our cutting-edge cloud-based solutions. By automating and streamlining freight invoice audit and payment processing, we empower both buyers and sellers of logistics services to transcend traditional boundaries. Our platform isn't just a tool-it's a catalyst...

  • Analyst Programmer

    2 weeks ago

    Muntinlupa Central Post Office P, Philippines WE SUPPORT INCORPORATED Full time ₱360,000 - ₱480,000 per year

    Qualifications:Education:o Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.Work Experience:o 1-3 years of experience in software development, programming, or system analysis.Skills & Competencies: (1-3 years of experience)Proficiency in programming languages (e.g., Java, .NET).Experience with debugging...

  • L2 Support

    2 weeks ago

    Muntinlupa Central Post Office P, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

  • Junior Full Stack Developer

    2 weeks ago

    Mandaluyong Central Post Office P, Philippines We Support Incorporated Full time ₱25,000 - ₱50,000 per year

    QualificationsExperience: Minimum of 1-2 years of work experience as a Jr. Full Stack Developer or similar role.Technical Proficiency:Front-end technologies: Proficiency in HTML, CSS, JavaScript, and experience with React and frameworks.Back-end technologies: Experience with and AWS services (Lambda, API Gateway, etc)Database experience: Familiarity with...

  • Community Support Associate

    2 weeks ago

    Muntinlupa Central Post Office P, Philippines 94e3eba1-ae9f-497c-aff2-4eb20705bdaf Full time ₱432,000 - ₱480,000 per year

    Job OverviewWe are looking for a proactive and customer-oriented Community Support Associate to join Intellidesk Coworking Space. This role is responsible for providing excellent front-desk support, assisting with administrative tasks, and helping maintain a positive and productive environment for our members and guests.Key ResponsibilitiesFront Desk &...

  • Quality Assurance

    2 weeks ago

    Makati Central Post Office P, Philippines We Support Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Candidate must possess at least a Bachelor's Degree in IT or any related.Minimum 2 years of Quality Assurance/Automation Tester experience.Must have Experience/Working Knowledge Manual Testing, Regression Testing, Functional Testing, Sanity Testing, Smoke Testing.Must have experience in Automation Testing, API Testing using POSTMAN, SOAP UI,...

  • Tech Support Staff

    1 week ago

    Mandaluyong Central Post Office P, Philippines Microgenesis Business System Full time ₱900,000 - ₱1,200,000 per year

    Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems).Serve as first-level contact for IT issues and coordinate with vendors for additional support.Log all issues/activities in MISD ticketing system with proper documentation.Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN,...