QA/L&D Officer

6 hours ago

Cebu City, Central Visayas, Philippines Helpware Full time ₱400,000 - ₱800,000 per year

Position Overview:

The QA/L&D Officer plays a dual role in ensuring service excellence and employee enablement. This position supports Operations by driving both quality assurance and training initiatives—auditing transactions and processes for compliance, while also developing and delivering learning programs that enhance performance and elevate customer experience. The role ensures that training and quality strategies are aligned to business goals, operational metrics, and partner expectations.

Primary Responsibilities:

Quality Assurance:

· Conducts transaction and process audits to evaluate compliance with internal and client standards, identifying potential risks and performance gaps.

· Generates and maintains quality reports, ensuring data accuracy and visibility for process improvements.

· Performs data scrubbing, root cause analysis, and process reviews to identify opportunities for increasing efficiency and effectiveness.

· Participates in calibration sessions with internal and external stakeholders to standardize evaluation criteria and align quality expectations.

· Collaborates with Operations and Training teams to translate QA insights into actionable learning initiatives.

Learning & Development:

· Designs, prepares, and delivers training programs, including new hire onboarding, cross-training, refresher, and recursive training sessions.

· Develops lesson plans, training materials, and learning resources aligned with business and client requirements.

· Evaluates learning outcomes and performance mastery, providing feedback and coaching to ensure job readiness.

· Maintains an engaging and compliant learning environment, ensuring adherence to policies and attendance standards.

· Completes all required training reports, performance documentation, and sign-off evaluations for trainee transition to production.

· Partners with QA and Operations to identify performance gaps and recommend targeted learning interventions that drive KPI improvement.

· Remains current on instructional methodologies, e-learning tools, and industry best practices.

Cross-Functional Impact:

· Analyzes QA results to inform L&D strategies and updates training content accordingly.

· Recommends process or curriculum enhancements based on data-driven insights and audit findings.

· Supports enterprise performance improvement through aligned QA-L&D collaboration aimed at improving throughput, quality, and overall customer experience.

· Performs other duties as assigned to support departmental and organizational goals.

Qualifications:

· Minimum 2 years of combined experience in Quality Assurance, Learning & Development, or Customer Service.

· Working knowledge of Quality Control tools and Learning Management Systems (LMS).

· Proficiency in MS Office Suite (Word, Excel, PowerPoint); knowledge of Minitab, SPSS, Captivate, or other e-learning/statistical tools is an advantage.

· Strong analytical, problem-solving, and decision-making skills.

· Excellent oral, written, and presentation communication skills.

· Demonstrated ability to work independently with minimal supervision and manage multiple priorities.

· Adaptive to shifting schedules and changing business needs.

· Preferred: QA or L&D-related certifications such as TQM, Six Sigma, COPC, or Curriculum Design.

  • QA/L&D Officer

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Inc Full time ₱400,000 - ₱800,000 per year

    Position Overview:The QA/L&D Officer plays a dual role in ensuring service excellence and employee enablement. This position supports Operations by driving both quality assurance and training initiatives-auditing transactions and processes for compliance, while also developing and delivering learning programs that enhance performance and elevate customer...

  • L&D Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    Overview The Learning and Development Supervisor is responsible for overseeing the planning, implementation, and evaluation of learning initiatives that enhance employee performance and organizational capability. This role ensures that training programs are aligned with business goals, support career growth, and promote a culture of continuous learning. ...

  • Market Development Specialist Cebu OFI

    2 days ago

    Cebu City, Central Visayas, Philippines D & L Industries Full time ₱1,200,000 - ₱2,400,000 per year

    ob description:The opportunityOleo-Fats Inc. (OFI) is seeking a talented Market Development Executive (Foodservice, HoReCa, Retail) to join our dynamic team. As a key member of our Sales division, you will play a pivotal role in driving the growth and development of our business in the Foodservice, Hospitality, Restaurant, and Retail sectors.Key...

  • Learning and Development Manager

    8 hours ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per year

    At least 2 years corporate work experience in a learning and development role.Leadership Development Tools, Adult Learning and Assessment of Learning Styles, Training Needs AnalysisPosition Summary:Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head. Responsible for executing the...

  • director, learning and development

    2 weeks ago

    Cebu City, Central Visayas, Philippines Qualfon Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewRole: Director, Learning and DevelopmentResponsibilitiesResponsibilities:Develop and execute a comprehensive leadership and learning strategy.Lead the development and delivery of leadership and learning programs for clinical and non-clinical populations across all organizational levels.Drive L&D programs including annual compliance training,...

  • QA Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Fly Ace Corporation Full time ₱200,000 - ₱250,000 per year

    JOB DESCRIPTIONEnsuring effective implementation of company's established quality standards in response to consumer specifications and in compliance to legislative standards.The position calls for providing active leadership involvement in ensuring that product quality is maintained thereby protecting the image of the brand and the company, as reflected in...

  • project based qa assistant

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Meatworld International, Inc. Full time ₱250,000 - ₱500,000 per year

    Ensures inspection and conformance of incoming materials, in-process and finished products to food safety and quality standards.Ensures that food safety and sanitation systems are maintained in accordance with cGMP, SSOP, HACCP and other guidelines.Conducts periodic inspection of facilities, equipment, practices, etc. Works mostly in the production sections...

  • DATA and QA Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines GoTeam Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryDATA and QA Analyst Position DescriptionThe Data and QA Analyst at GoTeam plays a critical role in ensuring the accuracy, quality, and integrity of data within our educational platforms. This position is essential for supporting data-driven decisions that enhance learning outcomes and operational efficiency. The analyst will be responsible for...

  • Estimator & QA Assistant

    2 weeks ago

    Cebu City, Central Visayas, Philippines Costimate Full time ₱60,000 - ₱120,000 per year

    About the RoleWe're looking for a driven and detail-oriented QA Manager / Estimator to join our growing estimating team at Costimate.This role is designed for someone with strong commercial construction experience in Australia who's ready to step into a leadership trajectory.You'll be the conduit between the Founder and the team — managing QA processes,...

  • QA/QC Staff

    2 weeks ago

    Cebu City, Central Visayas, Philippines 10.28 Business Consultancy - SAP Business One Full time ₱192,000 per year

    ● Job Title: QA / QC Staff● Job Type: Full Time - Onsite● Shift: Day shift / Night Shift● Salary: PHP 16,000.00 per month● Head office: #2 Fulton Street, Lahug, Cebu CityLandmark: It is near the Archdiocesan Shrine of St. Therese of the Child Jesus, Edison Street, LahugJob Summary:The role is responsible for monitoring, inspecting, and testing raw...